OK, maybe I just need to vent a bit of frustration -- maybe these folks are better than this experience suggests.... but: 3 weeks ago, I placed an order for foundation (crimped, no hooks) from Rossman, paid for it by credit card, and received email verification that the order had been received and processed. A week went by - no delivery, no contact from Rossman. I called and spoke with one of the ladies in the office (name withheld - this isn't a personal attack), who told me that the warehouse asn't available to check the order, but that she would have it sent out the next Monday. A week goes by - no delivery, no communication. I called again today and, after about a ninety-minute delay, got a call-back that said they did not have any crimped, no-hook foundation -- would I like them to ship foundation with hooks, instead? The order will ship on Monday, she said.
I told them to go ahead and ship, as I have bees to pick up next friday and I need the foundation, but I gotta say: Rossman has seen the last of my money unless something happens to convince me that this is an extremely unusual experience with them.