I flew into E Town last month and drove over there to buy some supplies. It was the first time I'd been and I was very impressed. Jane Burgess came out and gave us a tour of the grounds and facility, and was just simply kind and welcoming. All the rest of the staff where quick with a smile as well.
One thing I've noticed though, and it doesn't matter who I'm dealing with, but things don't always go well. And when they don't, MY attitude determines THEIR attitude. You get better results with honey, than with vinegar... Of course, one time or another in life you run into someone where neither honey nor vinegar works, and you want to reach for the roach poison...but your integrity and self worth enables you to simply walk away, and never deal with them again.
They are very nice on the phone, and everything comes shipped well- but the website is horrible, if you buy large quantities you will have to order by phone. As an example, when ordering 50 or more frames your quantity discount won't show up online, same for boxes etc... So I just order by phone.
I just got my 2010 order from Walter T Kelley today (5/20/10). Order was placed with them last friday (5/14/10). I started putting all the outter covers, bottom boards and frames together. As always, I swear they have the best woodware and my wife who seems to be a stickler with customer service even commented on how nice they were on the phone. She made the order for me this time as I was out of town. I used to order from four different companies for this and that now I mainly go to WTK. I dont order a lot . often but this order was over 750.00. My point is, it used to be that the 750.00 would have been broke up between two or three different companies before. WTK is really a great company to deal with. What won me over with them was two or three years ago I made an order and some of it was wrong. The customer service was outstanding. Also they send out a very good product.
I have also had good experiences with Walter T Kelly, they have great frames. I recently put together 300 and didnt have a one split or bust out, they fit great too. I also ordered 3 queens from them, they all arrived alive with attendants and on time. The employees treat you great too. :thumbsup::thumbsup:
I totally agree. I placed an order a few weeks ago and there was a mistake with my side bars. I got shallows instead of mediums. When I called them they were very helpful and sent out the right parts with a return shipping labe for the wrong parts. I am a first year beek and people like this makes it very enjoyable to get started. They have won my loyalty. The Quality was excellent as well!:applause:
Have to echo your experience with them as well. I ordered a queen week before last, and they told me it would ship out Thursday and should arrive on Saturday. When I arrived home Thursday, I had a healthy queen with 4 attendants waiting on me, and they were mailed out Tuesday, two days early. I was pretty impressed compared to a few other places I tried to order from where my orders never seemed to ship till I ended up cancelling them.
Ala beekeepers assoc. is having their meeting this week-end.2 people in our club said they were getting stuff from Kelley.3weeks ago I called Kelley&wanted to place an order for 100frames&foundation to be delivered to the meeting[save $60 in shipping].They told me they weren't gonna get supplies there.I called the member who told me they were&he said he had placed an order&was supposed to pick-up there.I called Kelley back&got a different lady who told me my friend was mistaken&that Rossman was gonna be there.Yesterday my friend showed me his invoice from Kelley.I called Kelley this morning&asked if they were gonna be there&she said yes.I told her I had called them 2times&was told both times they weren't gonna be there&it cost me $60 that could have been used elsewhere[buying the wood to build the boxes for those frames]&I felt my next order should be free shipping or compensated some way&she hung up on me.I didn't get irate,loud,or disrespectful.Was gonna save that for the person I anticipated her to transfer me to.
Due to hosting the Kentucky State Beekeeping Associations annual field day here at our facilities in Clarkson, (300 plus beekeepers) we are unable to attend the Alabama beekeepers association picnic this weekend. We love and appreciate our Alabama beekeepers who help to support us through the year. Being that we can't attend the meeting we took orders for Alabama for the last couple of weeks and yesterday we loaded up our trailer and drove half way down and transferred these orders to Lonnie Funderburg who had driven up to receive them. Lonnie will bring these to the picnic. When you called originally you asked if we were going the picnic you were told by the rep that we were not and this is true. (Perhaps our staff could have been better informed of the arrangement.) Had the Alabama beekeepers association communicated with it's members about this arrangement? Are you a member? I spoke to the woman you had talked to you yesterday to get the story from her. She would never, ever, hang up on a customer. You had called after our trailer had left and there was no way to include your order. I'm sorry you were not able to take advantage of this oppurtunity. We will once again be offering free shipping around Thanksgiving, please watch for future announcements. If you would like to discuss this further, our CEO will be happy to talk to you. Also, if you were going to order 100 deep frames and foundation to match, your shipping charges would come to $45.88
Just had a nice experience with this company. They were out of a product that I had on my order, called to see if I wanted to wait on it... allowed me to change to another similar product with NO HASSLE. I've ordered from them a couple of times now and really like their customer service. :applause: Now if they could just get their web site to be more user friendly
you are right,the shipping was only $40.Only $40 unnecessarily spent,especially in this economy &me being self-employed in the construction trade&4mouths to feed.Not to mention I called TWICE.Hung-up on or disconnected,whatever you want to call it while I'm talking&suddenly get a dialtone.I've dealt with Kelley a lot,going in on orders with other people&my own.I'm very impressed with your top load[new] frame&know I've talked 4people into trying&placing 2nd orders for more.1uh-oh wipes out a lot of attaboys,this situation pissed me off&I let it be known.Again,ESPECIALLY after calling twice.
We have tried to locate you in our database so we can contact you. We are not coming up with anyone with the last name Baldwin among our Alabama customers. If you could contact us we will see if there is something we can do. Thank You.
I ordered from Kelly a while ago. My order had 10 frame and 8 frame components in it. The lady taking my order over the phone was very carefull to keep it straight, reading it back to me for confirmation. Before shipping, the warehouse called me to verify all parts of the order. I really appriciated this attention to detail. I will continue to give them my business.
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