I found this thread looking for more info on this company. I have not received a response to an e-mail that I sent over a week ago asking about their custom sizing option and have been calling (during their hours) and receive only a busy signal (as though the phone is off the hook).
As difficult as they seem to be to contact, I'm surprised to see that everyone who has ordered seems to have a had a very positive experience.
I'll keep trying for now, I suppose. :/
At the behest of Blue Sky, I am writing to update my experience with their company while attempting to order a custom sized BBWear Deluxe full suit ($175).
Quick version: Ultimately, I am happy with the custom suit that I ordered and it was produced and delivered in record time. Even allowing consideration for the fact that it was the busy season when I placed my order, I was not satisfied with the level of customer service I received prior to actually placing and paying for my order. Post-order customer service was improved.
The details: After a second e-mail and my posting to this thread (and many calls that were unanswered), I received a response from Jamie Morehead with instructions for taking measurements for a custom suit and ordering instructions. Unfortunately, I had not requested this information (I had other questions) and felt as though I was being told to place an order or go away (in the most polite way possible). I understand that this was during their busy season, but I couldn't help but feel put-off. I would have been happy to go elsewhere at this point had I been able to locate another company offering custom sizing.
I went ahead and purchased the suit without receiving assurance that the custom sizing would address the issues I wanted it to, or ever hearing an estimated delivery date. This suit was very expensive for me, and I found this to quite nerve-wracking. I attached a cover letter to the measurements I faxed to Jamie (this was the method of submission she requested for the measurements) detailing my questions and the assumptions that I had been forced to make. The following day I received an e-mail confirming that my order had been received and apologizing for the sparse communication (apparently due to a lack of staff). Jamie answered my question about the turn-around time for custom suits, but did not address my other concerns. I crossed my fingers and waited.
I didn't have to wait long, as the time from order to delivery was nothing short of amazing, and I received my custom suit a week after I had ordered it.
A week after I received my suit, I received another note of apology from Jamie once again regarding the lack of communication, and also (politely) suggesting that I update my experience here on Beesource as I had received a custom-cut suit in what was surely record time.
Overall, my feelings are mixed. *I am quite happy with my suit*,
but if I had not been I would have been very angry that I had not had the opportunity to ask questions that could have prevented me from wasting a substantial amount of money. I can't help but feel that Jamie (who was always polite) would have had enough time to answer my questions had she been inclined to do so instead of writing multiple notes of apology. I would order from this company again provided that I did not have any questions about my purchase beforehand, as they seemed more willing to make time to communicate after I had paid for my item.