lyles, this is just your second post here and you already seem to be judge and executioner of a well respected and well operated company. It appears that you had a problem with a package order...lots of people *and* vendors had problems this year with shipping and receiving bees, I'm sorry you were one of them. If we all were to stop doing business with companies that mess up then all of them would soon be out of business and we'd have no one to get our supplies from....that would teach them, wouldn't it?
Most people when they first join Beesource will introduce themselves and maybe ask a question or be helpful to someone. But, your first posts are simply trashing Kelley's. Everybody makes mistakes and has problems. My guess right now, is that Kelley is probably swamped with business and having to play catch up. I wish my business was that good.
It is *very* hard for me to believe that Kelleys hasn't attempted to or currently isn't attempting to correct any problems that customers may have with their service or goods. They've always been a class act with me.
Trapper, what type of goods do you have ordered that is taking so long to get shipped? Harvesting equipment? Woodenware? ??? Have you heard from UPS yet? From the fact of Kelley calling you with an update it seems that somebody is watching your order and trying to get it out to you. In all the contacts you've had with them what did they say the problem is?
Best wishes on getting your order soon, Trapper!
Ed