I ordered two packages from them that I got late April. They were very friendly and courteous. My packages arrived a day later than anticipated and I had more dead bees in these packages than my other two I got this year from other suppliers (about a half inch with dead bee stink). I couldn't really say that this was their fault or the post office's fault though. The queens in both packages were alive. Both packages seem to be perking right along. (I just checked one yesterday). I didn't bother to call them about it. The bees were a little crankier, but I attributed that to the extra day in shipping. Besides, if you've selected bees for hygienic traits and keep them on top of dead stinking corpses for any length of time.... I'd expect them to be agitated (one sting on one of the packages+ new beek w/no gloves on+ I think I forgot to wash my hands). They've settled down since and seem to be calmer.