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Re: Betterbee

I wish the Best of luck to Mrs Stevens and to the new guys.
One of the new guys is an old friend, and recently retired veterinarian. He's a great beekeeper, winters nucleus colonies, and is a member of the Vermont Queen Rearing Project. Betterbee is going to promote locally raised stock, and will be running classes on producing local bees and queens. They've inquired about buying overwintered nucleus colonies and queens from my apiary. I look forward to working with Jack and the rest. The Northeast needs a company like Betterbee, and I hope they can salvage their business after years of neglect and poor customer relations.
 

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Re: Betterbee

I look forward to this Thread turning towards the positive. May it bee so.
 

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Re: Betterbee

One of the new guys is an old friend, and recently retired veterinarian. He's a great beekeeper, winters nucleus colonies, and is a member of the Vermont Queen Rearing Project. Betterbee is going to promote locally raised stock, and will be running classes on producing local bees and queens. They've inquired about buying overwintered nucleus colonies and queens from my apiary. I look forward to working with Jack and the rest. The Northeast needs a company like Betterbee, and I hope they can salvage their business after years of neglect and poor customer relations.


http://www.betterbee.com/About-Us


BEE HAPPY Jim 134 :)
 

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Re: Betterbee

I look forward to this Thread turning towards the positive. May it bee so.
Do they ever offer free shipping during any part of the year? Or should I scratch them off my list? I waiting to try to give them a chance, but my patience is waning quickly. :s
 

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Re: Betterbee

I don't know, but, isn't Clarkson,KY w/in easy driving distance to where u live?
 

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Re: Betterbee

A little shipping mix up recently when ordering 2 NWC queens for delivery in Spring 2013. Brought it to their attention (customer service) the next day and received a phone message from Joe Cali that evening. I called back the next morning and spoke with Jack Rath who was intent on making this right and keeping me a satisfied customer. He and I had a good conversation, solved the issue at hand and I came away thinking that these new guys are serious about customer service. My order total was $51.00
Might be time to give'em another chance.
 

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Re: Betterbee

Jack Rath is a stand up individual and a great queen breeder. He teaches some classes for our local bee club. Betterbee can only get better with the new team they have assembled.
 

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Re: Betterbee

I did not expect all that effort on their part for a $50 order. Shows a commitment to the customer, and the business.
I wish them good luck.
 

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Re: Betterbee

I know Betterbee has taken a lot of heat here, but I'll give credit when it's due. I couldn't pass up the free shipping on bulk bottle orders, and placed an order at noon on Tuesday, Jan 8th. They were on my porch by Thursday afternoon!
 

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Re: Beware of Betterbee

I have been a customer of Betterbee since 1979. I live nearby, and the savings on shipping costs on heavy bee supplies was great. Gradually, they dropped products I like, their quality suffered, and their backorders, forced me to go elsewhere. The owners of the new Betterbee have worked to change all that. Betterbee continues to improve. They listen and they care. Everyone has a Betterbee story, but the story has changed. I would encourage anyone to give them a try and see for yourself.
 

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Re: Beware of Betterbee

Back in the day Betterbee was the only player in the Northeast and there shift away from customer service reflected that. Now there are many other options in bee equipment including Branch offices of Brushy Mt, Kelley and Independent operations like Harvey Honey and VT Bee Supply. It will be pretty tough to rebuild the customer relations that former management burned. If I had purchased Betterbee I personally would have reformed under a new name. The reincarnation of Betterbee will be a tough sell for many former customers.
 

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Re: Beware of Betterbee

bluegrass, Beware of Betterbee? Why?
do you have any personal experiences with Betterbee? either with the old ownership or the new ownership? please explain.
 

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Re: Beware of Betterbee

I have a lot of former experience with Betterbee. I am not saying avoid them. Just that re-branding a brand that has been known for back orders and poor customer service for a decade is a hard sell when former business practices opened up the Northeast for plenty of competition.

It was merely a response to a post that obviously was posted by somebody who has a vested interest in Betterbees success.
 

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Re: Beware of Betterbee

Bluegrass, I have to disagree. I have no vested interest in Betterbee, but I am interested in seeing them succeed. With today's internet word, bad AND good travels much faster than in days past. I believe news about the new owners and their desire to provide good service and products will spread pretty quickly. I would encourage anyone who has recently had a good experience with the new Betterbee to post it here.
 
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