I recently placed an order with the Hackensack MN branch of Mann Lake which arrived with more than half the items missing from the shipment. I tried calling them only to receive an answering service who took my name, phone number and email address and said they'd pass my contact information on to the branch. I then emailed Mann Lake through their "contact us" email information on their web page without any reply. I tried to contact them by phone again today only to be put on hold waiting for the next available representative. After a couple of minutes on hold my connection was disconnected. This happened twice. I then turned to their Face Book page only to find several other people voicing their complaints about the same type of service that I've received. Up to this point I have not received any correspondence from Mann Lake. I did send a PM message through FB to them which was answered on my second message to them with a canned reply that they sent to all those who voiced a concern about their delayed or incomplete orders which starts off, "Thank you for reaching out to us!" and that they'd pass my concerns onto a representative for review.
So my biggest beef now is that Mann Lake uses the Chinese virus like everyone else as an excuse for not getting orders shipped and for being short handed on employees. Well it sure is funny that they have 100% staff to put up their summer sale advertisements on their FB page looking for new orders that they cannot fill. Their accounts receivable department seems to be fully staffed as they have no problem on banging your credit card when you place and order on line with them. And for all the folks who placed orders thinking they're going to receive a complete order, wouldn't it be nice if when placing the order an "out of stock" flag would appear on those orders that cannot be completed? It also seems to me that accepting orders knowing darn well that your not going to be able to fill them is a little fraudulent. So I just wanted to relate my experience that I'm currently having with Mann Lake at the moment and to remind everyone buyer beware! This virus does not in any way effect the taking of money, it only seems to effects the refund of money or shipment of product! Perhaps Mann Lake should suspend temporarily their summer sale and the taking of any new orders, and concentrate on taking care of the orders they currently have that they cannot fill or complete. I think that would be the most fair thing to do for their customers!