any admin's help?
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  1. #1
    Join Date
    Feb 2018
    Location
    Derry NH
    Posts
    2

    Default any admin's help?

    I've been on the site for years and now locked out.(kaizen) emailed administrator several times. No responses. Not sure who is running the site since Barry stopped?
    I can log on fine just can't post or reply on any thread especially my own. so aggravating

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  3. #2
    Join Date
    Nov 2011
    Location
    Rader, Greene County, Tennessee, USA
    Posts
    10,837

    Default Re: any admin's help?

    I have pinged Admin about this issue, but can't do anything directly.
    Graham
    USDA Zone 7A Elevation 1400 ft

  4. #3
    Join Date
    Mar 2015
    Location
    Derry, New Hampshire
    Posts
    2,295

    Default Re: any admin's help?

    Thanks Graham I got in. Looks like it was hung up. Beesource definitely needs to have a way for users to contact them when issues arise without needing to make a new profile and ask a question.
    Terrence

  5. #4
    Join Date
    Mar 2007
    Location
    Toronto, Ontario, Canada
    Posts
    328

    Default Re: any admin's help?

    Quote Originally Posted by kaizen View Post
    Thanks Graham I got in. Looks like it was hung up. Beesource definitely needs to have a way for users to contact them when issues arise without needing to make a new profile and ask a question.
    If I may ask, how did you go about emailing us? I want to track where it is on our queue system so I can see why you didn't get a response

    Kyle

  6. #5
    Join Date
    Jul 2017
    Location
    Bay, Florida, USA
    Posts
    85

    Default Re: any admin's help?

    Over the past year I sent messages several times myself and have never received any response. I sent my messages using the "contact us" tab on the main Beesource.com.

  7. #6
    Join Date
    Mar 2007
    Location
    Toronto, Ontario, Canada
    Posts
    328

    Default Re: any admin's help?


  8. #7
    Join Date
    Nov 2011
    Location
    Rader, Greene County, Tennessee, USA
    Posts
    10,837

    Default Re: any admin's help?

    There is a tab on the Home page (not the Forum home page) that I suspect is often used:
    https://beesource.com/contact-us/
    Graham
    USDA Zone 7A Elevation 1400 ft

  9. #8
    Join Date
    Mar 2007
    Location
    Toronto, Ontario, Canada
    Posts
    328

    Default Re: any admin's help?

    Okay. Thanks for the quick update... I'll ask our tech about this.

    ticket: 2955803

    Lee

  10. #9
    Join Date
    Jul 2017
    Location
    Bay, Florida, USA
    Posts
    85

    Default Re: any admin's help?

    Quote Originally Posted by Rader Sidetrack View Post
    There is a tab on the Home page (not the Forum home page) that I suspect is often used:
    https://beesource.com/contact-us/
    I've used that page at least twice but never had a response from anyone.

  11. #10
    Join Date
    Mar 2007
    Location
    Toronto, Ontario, Canada
    Posts
    328

    Default Re: any admin's help?

    We're investigating the issue and will have it hopefully resolved shortly.

    - JB

  12. #11
    Join Date
    Feb 2018
    Location
    Derry NH
    Posts
    2

    Default Re: any admin's help?

    Quote Originally Posted by Admin View Post
    We're investigating the issue and will have it hopefully resolved shortly.

    - JB
    JB I used the form accessed from the bottom of the "forum" pages "contact us" link. It has a reason check off which is different then the form from the contact us on the main page. Appreciate you tying up the loose ends.

  13. #12
    Join Date
    Mar 2007
    Location
    Toronto, Ontario, Canada
    Posts
    328

    Default Re: any admin's help?

    Thanks, as soon as we hear back from our tech team we'll let you know.

    Niall

  14. #13
    Join Date
    Feb 2016
    Location
    Caldwell TX USA
    Posts
    118

    Default Re: any admin's help?

    I'll add another issue.

    I too tried the same 'contact us' message today. I've also sent 2 messages over the past week asking about advertising in the site with no reply... I think the posts are going into a digital pothole somewhere. I am really interested if someone can contact me.

    advertising contact link: https://www.beesource.com/forums/advertise.php

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