I ordered an extractor kit from Mann Lake. When I receive it, it had a few dents, a flattened edge (cosmetic), and the basket was not seated in the fitting on the bottom. I contacted Mann Lake and sent pictures. I was contacted back saying that if I could get the basket sitting correctly, and extractor working correctly, they would send me a reimbursement for the dents. Sadly, we were not able to get it to spin, and a new extractor was sent the same day. I could not have expected any better service.