I will NEVER buy from Kelly's again. I ordered 3 Italian queens from Kelly's at a cost of $85.00, They sent the queens out using the regular mail service, not overnight or using two day mail. Well, the package got lost and I did not receive them until 7 days later. I needed the queens so I sprayed them with a little sugar water to rehydrate, placed them in the hives checked two days later and all three queens were dead, I called Kelly's to inform them of their mistake of using regular mail and all the stressed queens died. Customer Service stated that it was my fault and Kelly's was not going to replace, I will NEVER, NEVER buy anything from Kelly's again...............