My order was placed 12/25/16 and as of 1/30/17 I have not been notified that my order has shipped. Payment for the order was made by PayPal on 12/25/16.
I exchanged e-mails with customer service, who while pleasant and quick responding, did nothing to resolve my concerns.
I was told by customer service of a 4 week lead time for orders - something I could not find anywhere on their website, and certainly nothing I knew about nor was informed about at the time of purchase.
I'm waiting for company initiated communication about my order. I am very unhappy with this company.