I bought a 300#/$1400. bottler. 2011/2012 if my memory serves me well. I kept the heat @ or around 85-90 degrees. There was about 50 lbs of honey in it & the water level showed to be well above the honey. I came into my shop to find that the water had all boiled out & honey was burnt to a thick nasty syrup. The heater does not work now.
I called ML & explained what had happened & was told that they had never heard of that happening. I told them that I couldn't imagine how the bottler would get so hot as to boil everything, it was on a very low setting. I was told that b/c it was past warranty that I could buy another element for $200.
In the past 5 years I have been spending money on equipment like a drunken sailor. I have spent probably 70% of my funds @ ML. am I out of line to expect them to stand by this product? I am not a big outfit & I don't expect that they would crash w/out my business. I am not happy & need a heater for my bottler.