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Thread: Kelleys

  1. #41
    Join Date
    Jul 2011
    Location
    Crenshaw County, Alabama
    Posts
    1,989

    Default Re: Kelleys

    I think Lyles might have been the tip of the iceberg last year when he posted his dissatisfaction with Kellys.

    I haven't purchased much in the last year or so, frames and foundation was what I usually bought from Kellys and the oddball tool. Since I first started beekeeping there was a rep that I worked with at Kellys. I happened to deal with her on one of my initial purchases and kept asking for her when I called, or, I would just email her directly. She was *excellent* in helping me out and would ship stuff out to me *fast*. Also, took good care of orders I'd email her for delivery to beekeeper meetings. Then about a year or so ago I emailed her and she responded that she would be leaving very shortly (like the next day) and that she would have to turn my order over to someone else. I sensed "something" in her voice that made me think "things weren't good". Not knowing her *that well* I didn't question her, but just wished her well. Since then, I've heard and read more complaints about negative experiences with Kelleys than ever before (only been beekeeping five years, though!). My mentor and his best friend (both in their 80's) also have had some negative experiences over the last year and no longer recommend Kellys (who they were very loyal to when I first started beekeeping). I don't think Walter Kelley wouldn't be a happy camper if he was still around.

    Here's an article about the buy-out of Walter T. Kelly Company:
    http://www.beeculture.com/catch-the-...y-company-llc/

    Here is a link to the company that bought Kellys: http://www.frandsencorporation.com/

    And here is a quote from the "Frandsen Corporation" website:
    THE FRANDSEN WAY

    Frandsen Corporation is an opportunistic, entrepreneurial holding company. We have built, acquired, and managed quality companies in diverse industries for more than sixty years. Explore these pages to learn more about where we came from, the way we operate, and the people who drive our businesses.


    When the buyout was first talked about it was mentioned that the takeover would put some organization and better structure into the Kelly business...faster delivery, better customer service, etc.,. Apparently selling real estate, making plastic, and running banks is a tiny bit different from the bee business. Hopefully, for the honey industry/hobby, they *are* experiencing growing pains and will soon have the kinks out of things. Losing customers/money, though, isn't what an acquisition/holding company smiles about...it will be interesting to see what they do with Kellys over the next year or so.

    Hopefully Kellys will rise like the phoenix...

    Ed

  2. #42
    Join Date
    Nov 2013
    Location
    Mondamin, Iowa
    Posts
    308

    Default Re: Kelleys

    I am waiting on an order that I am not even sure is going to be right. I made a mistake on the online order sheet and called a second latter and got a person who said they were going to fix it. Sadly if you look at their Google review here https://www.google.com/search?q=walt...e6e6feca3782,1
    you will see that they are not doing to well. I see them being below 2 stars by the end of this summer. I don't see how a company like will be supported by the market.
    On the bright side at least they wont have any more problems with having to much work on their hands if they keep moving in this fashion. I need to find an alternative to their foundationless frames that work well. I make all the wrest of my gear I use.
    P.S. I am up to 5 on request for information using their email inquiry program.
    Last edited by bean tree homestead; 06-16-2015 at 07:35 AM.
    https://www.facebook.com/reapingselfreliance
    Number one killer of bees are beekeepers who wont read any bee books.

  3. #43
    Join Date
    Nov 2013
    Location
    Mondamin, Iowa
    Posts
    308

    Default Re: Kelleys

    Called today to check on an order and it went right to voice mail...uggh..
    https://www.facebook.com/reapingselfreliance
    Number one killer of bees are beekeepers who wont read any bee books.

  4. #44
    Join Date
    Nov 2009
    Location
    Manning, SC
    Posts
    4,256

    Default Re: Kelleys

    There has been a change of management at the VERY top as of a couple of days ago...............
    http://OxaVap.com Your source for the Varrox Mite Killing
    OA Vaporizer "One of the highest ranked" by R. Oliver

  5. #45
    Join Date
    Mar 2009
    Location
    Hiltons,Virginia
    Posts
    147

    Default Re: Kelleys

    Kelleys has had problems in the past but has always bounced back,short of Frandsen breaking them up they probably will recover if the "new management " knows bees.



    poor valley bee farm

  6. #46
    Join Date
    Aug 2013
    Location
    Pittsburgh, PA, USA
    Posts
    141

    Default Re: Kelleys

    I put in an order May 14th and received it exactly as ordered today June 17th. I expected a delay because of the time of year and the influx of new beekeepers ordering things as they find they need them. 4 caught swarms left me a bit short of supplies which I didn't expect. I'll order from Kelley's again as I believe that the 1st year with new owners is a learning process. They have to improve or they will lose to many customers.

  7. #47
    Join Date
    May 2013
    Location
    Laurel Hill, Fl
    Posts
    943

    Default Re: Kelleys

    I only buy from them when I have no choice. They are by far the slowest shippers of anybody that I deal with. I just bought 3 freeman beetle traps from a mom and pop shop and I got the tracking number the same day.

    Kelly's doesn't know what a tracking number is....
    Robbin NW Florida(8A) / 14 hives /10 Nucs/ 4th Year / T {OAV}

  8. #48
    Join Date
    Jul 2013
    Location
    Bloomington,In
    Posts
    162

    Default Re: Kelleys

    I have never had any problems with kellys for years. Always were fast to ship always quick to respond and I always got what I ordered. That is up until this year. Hard to get a hold of every order took forever to get. So this week I thought I would just drive down to kellys to pick up some stuff I needed. I had read awhile back they had been sold. When I got there they are just as friendly as ever. I believe I have figured out what's up. When I was their I got to go back into the warehouse. They are busy !!! The corporation that bought them is a supplier for Rural King and Tractor Supply and another retailer I do not remember who. They are supplying all of these places and individual beekeepers. Small company trying to supply all these retail stores. I'm not trying to defend them I just wanted to see why a company that I have dealt with for years without one problem was all of a sudden unreliable. I do believe in time that they will get back on the right track. They are good people . BTW there sign out front in big black and white letters say Now Hiring.

  9. #49
    Join Date
    May 2008
    Location
    St. Clair Co. Missouri
    Posts
    362

    Default Re: Kelleys

    You know, I ordered 15 plastic hive covers and lids Tuesday. I have UPS delivery notification they will be delivered tomorrow. Maybe, just maybe it is turning around. I really like the plastic bottom boards and hive lids. Shb can't find hidey holes so I will continue ordering them from Kelly's. I actually expected them to show up about Halloween the way they had been shipping.
    Charla Hinkle

  10. #50
    Join Date
    Feb 2009
    Location
    dallas, tx, usa
    Posts
    532

    Default Re: Kelleys

    Here is the newest bad news from Kelleys. Went to unsubscribe from their weekly spam. The button does not work on the email. You can't unsubscribe. Corporate BS.

  11. #51
    Join Date
    Jul 2014
    Location
    Pleasantville, New Jersey
    Posts
    98

    Default Re: Kelleys

    I had trouble ordering foundation in the spring, but I have to say I had trouble with
    Mann Lake as well. I've come to the conclusion that April through July there is a hole in the supply market. I just saw that Kelleys raised their foundation prices to $257 for 200 sh
    Last edited by Barry; 11-26-2015 at 06:41 PM.

  12. #52
    Join Date
    May 2009
    Location
    Grand Rapids MI USA
    Posts
    765

    Default Re: Kelleys

    Just ordered ten commercial deep boxes at 830 am, got the shipping confirmation at 5 pm with a estimated 12/3 delivery date and 10% off to boot, that's impressive. I'll edit when I look at the "new Kelly" product

  13. #53
    Join Date
    Mar 2012
    Location
    Delhi, New York, USA
    Posts
    669

    Default Re: Kelleys

    Quote Originally Posted by rwlaw View Post
    Just ordered ten commercial deep boxes at 830 am, got the shipping confirmation at 5 pm with a estimated 12/3 delivery date and 10% off to boot, that's impressive. I'll edit when I look at the "new Kelly" product
    Let us know regarding your order, I was toying with the idea of purchasing some Russian bees from them, maybe I'll wait.
    Bee Thankful Raw Honey
    Proverbs 16:24 Pleasant words are a honeycomb, sweet to the soul and healing to the bones.

  14. #54
    Join Date
    Jul 2014
    Location
    Pleasantville, New Jersey
    Posts
    98

    Default Re: Kelleys

    I would find a good beekeeper to buy bees from Kelley is just a middle man and way over priced. I love Kelley foundation it's beautiful and an a1 fit.

  15. #55
    Join Date
    Mar 2015
    Location
    Woodstock, IL
    Posts
    1

    Default Re: Kelleys

    For what it's worth, I ordered 20 commercial mediums and 300 frames on 12/31. I received Shipping confirmation on 1/4 and the order just delivered today, 1/6. Having built all of my equipment the last two years (except for foundations), it will be a nice treat not having to cut all of those box joints and hand holds. About 10% of the hive body components have a dime sized knot somewhere on them.

    Consider me pleased with my experience shopping there.

  16. #56
    Join Date
    Jul 2014
    Location
    Pleasantville, New Jersey
    Posts
    98

    Default Re: Kelleys

    Quote Originally Posted by Schnibbz View Post
    For what it's worth, I ordered 20 commercial mediums and 300 frames on 12/31. I received Shipping confirmation on 1/4 and the order just delivered today, 1/6. Having built all of my equipment the last two years (except for foundations), it will be a nice treat not having to cut all of those box joints and hand holds. About 10% of the hive body components have a dime sized knot somewhere on them.

    Consider me pleased with my experience shopping there.
    They have beautiful boxes, but I found a beekeeper that has a woodenware shop about 45 mins from me. She has a beautiful product and you can't buy the wood for her prices. Mediums are 5$ a piece and deeps are 8$. Frames are 60$ groove top and 70$ wedge top per 100. The frames are the only thing I didn't like from Kelley they always break end bars with the 1/4" stapler. Kelley has beautiful foundation it's gone up in price, but with free shipping it is compareBle. Good luck with those supers I'm sure they will fit great🐝🐝🐝

  17. #57
    Join Date
    Sep 2014
    Location
    Evansville, Indiana, USA
    Posts
    38

    Default Re: Kelleys

    My experience with Kelly's has been hit or miss at best. I was going to be near their place last week so I decided to stop by and give them one more try. Unfortunately for me I now wish I hadn't. Even though their plant was close to where I was going, it still added 20 minutes each way to my trip. I thought it would be worth it and I would save shipping. Unfortunately when I got there they didn't have any catalogs for me to look at to place my order (they were out), I looked around the store area bit (it was a total mess) and then I borrowed a catalog from one of their employees. After figuring out what I wanted I met with a wonderful customer service rep who was going to take my order but she had to fax the prior customers order in first (it would just take a second) and she couldn't get it to work. I'm not sure what happened but it took 5 minutes to get it straight (of course their shipping department is only 40 ft away in the next building but it still took 5 minutes to get it straight).

    I finally got to place my order. She took it all down and then their system would not send it through "online". Of course I'm physically at their plant but they still have to send the order through "online". Apparently they were rewiring their place today (why they didn't do this when they were closed and it would not effect their customers who knows.) and the customer service rep tells me that they (multiple employees) have been having issues all day. The poor girl that was helping me called 4 people to help her to no avail. She even rebooted her computer and tried again. My order was fine but she could not get connected to their "online" system and without that she could finish my order or run my credit card. No my credit card wasn't rejected they just couldn't connect to their online system to even place my order. (Yes it's amazing that they have to go online to place my order since I am sitting in their office in their plant but apparently that is the way their system works (or actually doesn't work) Why they didn't call in my credit card on the phone like other businesses do when their system aren't working is beyond me but instead they just made me wait and wait and wait while they tried one thing after another. The customer service rep told me she had been having issues all day. I waited for 20 minutes while they tried one thing after another and finally she called over another person to help her. That person was very practical. She said that since their system wasn't working she would put through my order manually today and put the order in and run my card tomorrow once they fixed their system. She just needed to get approval from her manager. That shouldn't be an issue she said. Of course that didn't happen instead her manager decided that they should just start over from scratch on my order on another computer. Yes I have been there waiting now for 25 minutes and the manager decides that my time is worthless. Gotta love managers that are clueless and have no care for their customers. Instead of treating their customers time like it was valuable they decide to start from scratch. Well I told them that I had already spent 25 minutes waiting and I was not going to start over and I would not be buying anything from them today. (Yes, I would buy the items I need from Clay at Dadant in Frankfort KY who actually knows what customer service is all about.)

    Kelly's assured me that my order had never gone through and that they canceled it. Both of them apologized though the one who had recently showed up lied to me and said that they had had no problems before my order (the customer service rep who took my order rolled her eyes because she obviously knew it was a lie). Regardless I left with nothing other than Kelly's wasting an hour of my time....... or so I thought until later that day... when I stared getting multiple email messages from Kelly's, they had billed my credit card three times anyway for items I never received.... All supposedly bought by me online... Now I have to straighten out my credit card and get their false charges removed.

    The worst thing is their customer service person knew how to handle it and was not allowed to do so. All they had to do was fill the order and run the physical order when their system was up and running properly but instead their manager was too incompetent to take that advice. Sorry but I have had too many issues with Kelly's over the years. Terrible management and terrible service. (PS. The customer service rep was actually great. She tried her best to do her job and to make her customer happy but she could not overcome an incompetent management decision and a system that should have been upgraded and tested offline first.)
    All generalizations are false, including this one - Mark Twain

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