I recently ordered some new hives from Dadant Fresno. I picked them up, and verified that all the boxes were present before leaving.
While assembling the tops at home, I discovered that 2 of the 3 tops had wrong parts inside the sealed boxes. Apparently the kits were
"pulled" incorrectly at the factory.

Anyway, a civil phone call, 5 minutes long, and 36 hours later I had two replacement components delivered to my door. Two thumbs up
for the Dadant team in Fresno, California.

Lots of companies are good when everything works right, but only good companies are there for you when something goes wrong.