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  1. #1
    Join Date
    Mar 2010
    Location
    Santa Fe, NM
    Posts
    1,065

    Default Walter Kelley Customer Service

    I emailed Walter Kelley bee supply twice over the last two weeks regarding the purchase of a fairly expensive piece of equipment asking for some more product informaton and specs on the equipment. Their website leaves alot to be desired as far as "information" goes. Have not heard anything back yet? Has anyone had any luck getting a sales service associate to contact them regarding a purchase? Just curious.
    "Tradition becomes our security, and when the mind is secure it is in decay".....Krishnamurti

  2. #2
    Join Date
    Jan 2008
    Location
    Sparta, Mi, USA
    Posts
    64

    Default Re: Walter Kelley Customer Service

    I have never received an email back from them and have also found lots of errors on the website. However if you give them a call they are very helpful.

  3. #3
    Join Date
    Apr 2014
    Location
    Dickson TN
    Posts
    1,407

    Default Re: Walter Kelley Customer Service

    Call them on the phone, they always answer. Whatever questions I've had if the person on the phone didn't know they asked someone who did.

  4. #4
    Join Date
    Jul 2012
    Location
    Jackson, MO
    Posts
    721

    Default Re: Walter Kelley Customer Service

    Their internet abilities are a little weak. I always call my order in. Sometimes I get an email confirming the order. Sometimes I get a shipping email.

    But if I call, I always get an answer.

  5. #5
    Join Date
    Mar 2014
    Location
    Troy, OH
    Posts
    92

    Default Re: Walter Kelley Customer Service

    Small or Large order I have always gotten a response and have been able to personally speak with someone (that I like). Even with all the busy rush mid summer, while I phoned concerned I had not received my order that had shown shipped.....a woman committed to take care of my order and alas I received it within 2 days. I must say have always been a satisfied customer, perhaps not a huge order but it is handled respectfully as if it were.

  6. #6
    Join Date
    Dec 2010
    Location
    Yuba City, CA, USA
    Posts
    66

    Default Re: Walter Kelley Customer Service

    I think the management of the company is in flux right now. My past experiences have all been great, but like many of you are reporting, transactions this year have been interesting to poor. I've even had missing items when I did eventually receive the order. Hopefully they get it together before it costs them. They have great woodenware and I'd hate to see that change.

  7. #7
    Join Date
    Aug 2012
    Location
    Portland, Tennessee, USA
    Posts
    256

    Default Re: Walter Kelley Customer Service

    Walter Kelley Co. has recently been sold. New owners promise good things for the future. Read about it on their website.
    Beeman
    All things may be lawful; but not all things are advantagous.

  8. #8
    Join Date
    Jun 2014
    Location
    DeGraff, Ohio
    Posts
    73

    Default Re: Walter Kelley Customer Service

    My wife and I recently took a little trip to Savannah Georgia and my request was that we come home through Clarkson Kentucky and go to Kelley's. They were great people. We got to take a tour of the whole facility which was fantastic. Mr. King, our tour guide, explained that the business was under new ownership. Things were buzzing....if you get a chance stop by and take a tour. All the girls up front and on the phone lines seemed very friendly so I can't imagine their customer service being poor.

  9. #9
    Join Date
    Jan 2015
    Location
    Asheville, NC, USA
    Posts
    3

    Default Re: Walter Kelley Customer Service

    I am just a young beekeeper but I have always able to get good service from them.

  10. #10
    Join Date
    Jan 2017
    Location
    Hockley Texas
    Posts
    3

    Default Re: Walter Kelley Customer Service

    I had great service I ordered 5 bodies, supers, bottom etc... 1 top was busted I called they shipped a replacement right away. I was impressed putting in another order next week

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