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  1. #1
    Join Date
    Apr 2014
    Location
    Windsor, Illinois
    Posts
    9

    Thumbs Up Visit to Dadant Today

    I decided to take a vacation day to make the 3.5 hour drive up to the Hamilton, IL Dadant store today because I needed quite a few bottles and figured I'd save on some shipping costs. Another local beekeeper came along with me and a couple others from my area called in orders for me to pick up while I was there. I was very impressed with my visit. When we entered the store, a guy walked by and ask how we were doing. He introduced himself as Gabe and walked around the store with us, telling us about several of the items they sell. Once we finished looking at their display items, he came up to the register, entered our orders, gave us a couple of free copies of American Bee Journal, and set us up with the lady who handles payments. We talked to him for probably 30-45 minutes total and then he headed into the offices. I couldn't remember his name so I asked the lady at the payment desk and she told me it was Gabe Dadant. I was very impressed to have one of the family members spend so much time with a couple of guys just coming in out of the blue. All of the employees I met there were very friendly. We had an error in one of our orders (our fault) that we didn't notice until we picked everything up at the dock. They worked with us to get it straightened out and didn't get frustrated that we caused them extra work.

    I typically have a few things that I prefer to order from specific suppliers but I will definitely be making an annual trip up to Hamilton in the future. From top to bottom in their organization, they appear to have a great group of employees that understand the value of customer service.

  2. #2
    Join Date
    Mar 2014
    Location
    Colorado
    Posts
    48

    Default Re: Visit to Dadant Today

    Hope other bee stores see this and follow suit. Got a feed store I work with and bees is secondary to their products, they have a rough attitude most of the time. Good to hear this place is on point.
    Adam Buchanan Stay updated on mylocalnectar.com the marketplace for local honey here: http://eepurl.com/bpO8BP

  3. #3
    Join Date
    May 2012
    Location
    Brownsburg, Indiana, USA
    Posts
    220

    Default Re: Visit to Dadant Today

    Well, guess the 1st. Amendment doesn't apply here!

  4. #4
    Join Date
    Dec 1999
    Location
    DuPage County, Illinois USA
    Posts
    10,637

    Default Re: Visit to Dadant Today

    What applies here are the forum rules. Read them!

    http://www.beesource.com/forums/show...um-Please-Read
    Regards, Barry

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