Have been enamored with Brushy Mountain equipment (esp queen castles, etc.), but geez the shipping and customer service is ridiculous in comparison to competitors. Placed an order more than a week ago and have yet to receive a status on shipping. Emailed and called to see if they actually got my order (have the email receipt), but no response. My local shop (Ruhl Bee) just got bought out by Brushy, and the customer service there has tanked (actually steered me away from spending ~$4,000 en total which will go somewhere else).
Sadly, after some searching this is a chronic problem with Brushy Mountain. Hope they can get their basics figured out. Kinda embarrassing.