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  1. #1
    Join Date
    Feb 2010
    Location
    S Hadley, Massachusetts USA
    Posts
    887

    Default Betterbee Data Breach

    Received an email today from Betterbee stating that they experienced a data breach and my account information including my credit card was compromised. Instructions were to contact the issuing card bank and close the account for fraud reasons.

    I take my identity very seriously. I have very small limits on my accounts for a reason. I have closed the account that was compromised. I have filed a police report documenting the theft.

    I know it's a product of the world we live in but I dont know if I'll order from them until I am reassured that this damage has been isolated and problems with security resolved.
    Last edited by Barry; 03-17-2015 at 09:09 PM. Reason: remove question

  2. #2
    Join Date
    Feb 2015
    Location
    hendersonville tn
    Posts
    89

    Default Re: Betterbee Data Breach

    Unfortunately this is a fact of life. I wouldn't blame them. Every major retailer has been breached and half of our hospitals have been as well. A lot of times the things happen for no reason. This is what I do for a living. I understand what you are going though. It's happened to me. But I wouldn't blame them.

  3. #3
    Join Date
    Jul 2010
    Location
    moravia,ny
    Posts
    1,742

    Default Re: Betterbee Data Breach

    how about sending them a written order and check. It will only add a couple of days to your order.

  4. #4
    Join Date
    Feb 2010
    Location
    S Hadley, Massachusetts USA
    Posts
    887

    Default Re: Betterbee Data Breach

    I live close enough that in person ordering will be the process. I will call and order to have my order held for pick up. Drive there and pay in cash. You know....the old fashioned way.

    I don't blame betterbee. Until they have presented a mitigation process to ensure that every step has been taken to minimize the risk.....

  5. #5
    Join Date
    Apr 2014
    Location
    Fort Gay, WV, USA
    Posts
    1,768

    Default Re: Betterbee Data Breach

    Quote Originally Posted by Michael B View Post
    Until they have presented a mitigation process to ensure that every step has been taken to minimize the risk.....
    This is called being PCI Compliant. EVERY business that accepts credit cards and debit cards is supposed to be PCI Compliant. It's what I did for a living for quite a while. It's also what most companies don't bother to do till it's too late. What should be done is that Betterbee's CC Processor be notified of the breach. They in turn put the hammer down on betterbee till they fix their mess. Being PCI compliant doesn't fix all the problems, but it also doesn't make it easy for the criminals either.
    Thomas Bartram - 43 - 8 F langs, 22 Italian & 21 Russian

  6. #6
    Join Date
    Jul 2014
    Location
    Oviedo, Florida
    Posts
    59

    Default Re: Betterbee Data Breach

    I mitigate my risk by using one time use credit card numbers, with a limit maybe $5-$10 above my order total, and an expiration date of a month later.

  7. #7
    Join Date
    Mar 2003
    Location
    Lima, Ohio, USA
    Posts
    739

    Default Re: Betterbee Data Breach

    Even huge companies with dedicated security personel are getting hacked. Working for a company and being involved with PCI compliance on a daily basis, I can tell you it isn't easy and takes real effort to do right, particularly at the highest level of PCI compliance. Even with that effort, PCI compliance isn't enough to be completely secure. While you should generally not store credit card numbers, some businesses must, particularly with scheduled payments, or when total amounts are calculated and charged at some time later than when the order was made. There are some services that allow credit card processing in these senarios where the seller never sees or stores your credit card data, (I'm working for a company that is doing this), but it's not typical. And of course when you get hacked, it is an expensive thing to deal with and you can be fined. Sellers typically get the short end of the stick as the credit card companies hold them responsible for fraudulent purchases.

    So on face value I wouldn't fault betterbee. They've done better than many companies who didn't notifiy customers or in some cases even identify the breach for a very long time.

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