Re: Favorite Explanation
"I'm sorry you have been inconvenienced. How may I help?"
Or, "Crystalization happens to [almost] all honey, sooner or later. Having never been heated, raw honey may crystalize sooner than honey which has been heated and strained. If you will carefully heat this jar of honey you can return it to its liquid state."
Or, "If you would like to exchange the jar you have for this one which has not yet crystalized, I would be glad to do that for you."
Last edited by sqkcrk; 11-19-2012 at 01:11 PM.
Reason: edited for greater accuracy
"It's not what you look at that matters, it's what you see." Henry David Thoreau, Mark B