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  1. #1
    Join Date
    Nov 2011
    Location
    Novato, CA
    Posts
    554

    Default Mann Lake Vented Jacket - zipper & customer service

    I just wanted to give a "GREAT CUSTOMER SERVICE THUMBS UP"! to Mann Lake. I bought one of their vented jackets ($109.) a few months ago and the zipper broke at the bottom after just a few wearings. I was pretty bummed. I wrote them about it last night, took pictures all prepared for a disappointment and this morning they wrote and said a new one is in the mail; trash the old one.

    One just doesn't get customer service like this anymore so Kudos to them! thank you!

  2. #2
    Join Date
    Apr 2010
    Location
    fairfield,ohio
    Posts
    681

    Default Re: Mann Lake Vented Jacket - zipper & customer service

    Have had similar dealings with Mann Lake. Quick to resolve, no questions asked. Great Company!!

  3. #3
    Join Date
    Jan 2012
    Location
    Bayboro,NC,USA
    Posts
    243

    Default Re: Mann Lake Vented Jacket - zipper & customer service

    Yep, as I have said in earlier posts,,, they great to deal with.

  4. #4
    Join Date
    Apr 2012
    Location
    Gaston, SC
    Posts
    275

    Default Re: Mann Lake Vented Jacket - zipper & customer service

    I have had similar responses from Brusy Mountain and Rossman Apiaries,, all GOOD companies

  5. #5
    Join Date
    Mar 2012
    Location
    Brookville, PA
    Posts
    206

    Default Re: Mann Lake Vented Jacket - zipper & customer service

    Are you satisfied with the performance of the jacket? Is it really cooler than regular suits and does it eliminate bee stings?

    I've been looking at buying the vented bee suit but just haven't made the plunge yet. I've been using a cheapie suit and a drawstring veil, and I'm tired of bees getting in under the veil or finding a place on that suit that they can sting through!

  6. #6
    Join Date
    Nov 2011
    Location
    Novato, CA
    Posts
    554

    Default Re: Mann Lake Vented Jacket - zipper & customer service

    Yes, I am happy with the performance. It is a double, light mesh material and I've worn nothing but a sports bra under it...no stings. When it is really hot I'll put a iced hankerchief around my neck to try and keep cool. I've had no problems with the velcro and I like that the hood stays forward and doesn't rotate around my head like a veil does! I highly recommend this jacket.
    I normally wear loose long shorts with the openings at the bottom tape up (blue tape), tall socks and shoes.....no stings there yet either. Also if I smoke the bees I smoke myself too. My stings have been from stupid things, like taking off the gloves to pick up a frame and putting my finger on a bee or when I harvested (crush and strain) I picked up a comb and there was a bee attached.

  7. #7
    Join Date
    Mar 2012
    Location
    Ankeny, Iowa, USA
    Posts
    598

    Default Re: Mann Lake Vented Jacket - zipper & customer service

    I purchased the Mann Lake Ventilated suit last Spring and have not had one bee sting. In hot weather I stand in front of a fan while putting it on and taking it off, so it helps me stay cool. If there is any breeze outside, it really feels good!! I will buy another one this Winter for friends when they want to observe.

  8. #8
    Join Date
    Nov 2011
    Location
    Novato, CA
    Posts
    554

    Default Re: Mann Lake Vented Jacket - zipper & customer service

    I should add that when I spoke to their customer service about the zipper they said they had a lot of issues and the new ones that just came in have a more robust zipper ... hope so.

  9. #9
    Join Date
    Feb 2012
    Location
    Princeton Illinois USA
    Posts
    7

    Default Re: Mann Lake Vented Jacket - zipper & customer service

    Just got my mann lake vented jacket. My first impressions were that the zippers seemed heavy duty, and they run big. Good room through the shoulders. I'm 6' and 242# and needed just a XL. Agree that their customer service has been top notch.

  10. #10
    Join Date
    Nov 2011
    Location
    Lakeland, FL, USA
    Posts
    79

    Default Re: Mann Lake Vented Jacket - zipper & customer service

    Bought one from Rossman a while back. The stupid zipper went bad in 3 months. They told me it was too beat up to replace. So I am out $120. Needless to say I am done with Rossman. So whats the deal with these new zippers? Are they really better?

  11. #11
    Join Date
    May 2011
    Location
    Livermore, CA
    Posts
    1,409

    Default Re: Mann Lake Vented Jacket - zipper & customer service

    Quote Originally Posted by anderson View Post
    Just got my mann lake vented jacket. My first impressions were that the zippers seemed heavy duty, and they run big. Good room through the shoulders. I'm 6' and 242# and needed just a XL. Agree that their customer service has been top notch.
    Really?? I was at Mann Lake in Woodland last week and tried on a VJ they had on display, it was a 3XL and fit like my XL jacket does!! Im 6'3 and 240 lbs!! I did like the jacket enough that I am going to buy one in the spring, working bees in a regular jacket does suck in the heat!!
    Coyote Creek Bees

  12. #12
    Join Date
    Mar 2012
    Location
    Ankeny, Iowa, USA
    Posts
    598

    Default Re: Mann Lake Vented Jacket - zipper & customer service

    Mann Lake has the vented suits on sale this week, so I ordered another one. $149.95 is the best price I have seen!!!!

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