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  1. #1
    Join Date
    Mar 2015
    Location
    Triadelphia, West Virginia
    Posts
    369

    Default Very disappointed with Dadant

    Ordered a bottle of swarm commander from Dadant 10 days ago. When my wife ordered it the guy told her it was a good product, nothing else. 10 days later and nothong so she called today and was told it was on backorder. TEN DAYS later and they weren't even going to tell us it was on backorder. They know darn well that a swarm lure has a limited window of use. Uncool to not let us know it was back ordered. I will never give them one cent of my money again. Cancelling order tomorrow. Very disappointed. At least walter kelley will tell you they are 7 to 9 days behind. Not crazy about that either but at least they are upfront about it. I understand that this is the busy season but to sell a product that you don't even have in stock and not let the consumer know that it will be on backorder is just not right.
    Last edited by mcon672; 05-18-2016 at 05:05 PM.

  2. #2
    Join Date
    May 2012
    Location
    Knox, Pa. USA
    Posts
    4,102

    Default Re: Very disappointed with Dadant

    You can buy it directly form The source. I have had great luck with it this year I have 15 traps with it and 15 with lemongrass oil alone. Caught 7 in the swarm commander and 5 in the LGO

  3. #3
    Join Date
    Feb 2014
    Location
    Ridgeville, SC, USA
    Posts
    383

    Default Re: First and last time dealing with Dadant

    Just cancel and tell them your dissatisfaction. Your money and you choose where to spend it. Everyone and every company makes mistakes. Dadant has a strong following and has been around for.a long time. If that was their way of doing business they would.be out of buisness. I order.online and get a order confirmation and then get another email the day it is shipped and tracking information. I am sharing some of my own anger management techniques with you. It will be ok.

  4. #4
    Join Date
    Nov 2011
    Location
    Rader, Greene County, Tennessee, USA
    Posts
    9,039

    Default Re: Very disappointed with Dadant

    The ad for Blythewood Bee Company in the panel on the right side of this page is a link to "The Source" of Swarm Commander.
    Graham
    . . . . . . "those who want to see, can see". - - [Oldtimer - 2016]

  5. #5
    Join Date
    May 2009
    Location
    Grand Rapids MI USA
    Posts
    760

    Default Re: Very disappointed with Dadant

    Ya, nothing but good service from him. I ordered this year and he had it shipped in a couple days.

  6. #6
    Join Date
    Mar 2015
    Location
    Triadelphia, West Virginia
    Posts
    369

    Default Re: First and last time dealing with Dadant

    Yes I have ordered it from Blythewood before. I have amd am having good success with swarm commander. I was just ordering it from Dadant because I was getting some other stuff. I still have some but need another bottle to finish the season. Just thought that I should have been informed that it would be back ordered. Not the end of the world just disappointing.

  7. #7
    Join Date
    Jul 2011
    Location
    Richardson, TX, USA
    Posts
    375

    Default Re: First and last time dealing with Dadant

    Dadant has always done a good job for me and I've bought a lot of stuff from them over a period of several years. Sometimes things are not in inventory, especially if they are in high demand at that time, and have to be backordered. If getting your delivery by a certain time is a concern then you need to let the person taking your order know that up front. If you don't like the delivery timeframe then you have the option to do something different.

    Dadant is a good company to do business with.

  8. #8
    Join Date
    Aug 2013
    Location
    Crivitz, WI
    Posts
    387

    Default Re: First and last time dealing with Dadant

    I had the same thing happen with Walter T Kelley, last year. I am sure that there is someone who has experienced that very same thing with all of the different bee supply companies out there, across the spectrum of this forum. The companies are staffed with humans and humans have bad days and make mistakes. I am sure you can relate?
    By all means give them a call and tell them that you are not happy, and why. I am sure that you will get an apology.
    Each bee supply company makes or sells something that the others do not, why start restricting what you can obtain due to principle.
    It is a tall, right handed, world! I am neither!!!!

  9. #9
    Join Date
    Aug 2013
    Location
    Crivitz, WI
    Posts
    387

    Default Re: First and last time dealing with Dadant

    Duplicate
    It is a tall, right handed, world! I am neither!!!!

  10. #10
    Join Date
    Mar 2015
    Location
    Scott county, Arkansas, Usa
    Posts
    625

    Default Re: First and last time dealing with Dadant

    I have always dealt with Dadant, not because I know they are the best, but because I have never been so disappointed as to want to change.
    With time, the sting of your disappointment will subside.

    Alex
    Ten years of Beekeeping before varroa. Started again spring of 2014. Going for chemical free.

  11. #11
    Join Date
    Jan 2015
    Location
    beech grove ky usa
    Posts
    50

    Default Re: First and last time dealing with Dadant

    i will add i use dadant and am verry happy with them Clay at the frankfort ky loc is great to deal with

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