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Thread: Mann Lake

  1. #1
    Join Date
    Sep 2009
    Location
    Lakeland, FL
    Posts
    89

    Default Mann Lake

    I recently placed an order for 1000 unassembled boxes from Mann Lake, with the special request that no handholds be milled on the short ends of the boxes (we groove the insides for partitions to make them 3-way mating nucs). An 8-hour drive was made up to their factory to pick up all the equipment, and upon returning home, realized that the short ends all had the handholds milled into them.
    I got in touch with Chuck at Mann Lake and he immediately made arrangements to correct this. Long story short. Within a week, the factory had made new box ends w/o handholds and they were delivered for free.
    Excellent customer service like this always impresses me and leaves a lasting impression.

  2. #2
    Join Date
    Dec 2010
    Location
    Denton, TX
    Posts
    92

    Default Re: Mann Lake Goes the Extra Mile

    Do you think it might have had something to do with the fact you spent around $8-9 thousand for the boxes?
    My experience with them as a small time buyer is somewhat excedingly different. Not impressed and won't be using them again. They don't care about the little guys apparently.
    9/11/01 NEVER Forget! 343

  3. #3
    Join Date
    Nov 2011
    Location
    Johnson City, TN
    Posts
    376

    Default Re: Mann Lake Goes the Extra Mile

    They are the main supplier I use and I am small time. I wait untill I get $100 and get free shipping. Never had a problem with them, nothing but great products and service.
    All beekeepers can agree on one thing, and that one thing is, that all beekeepers can't agree on one thing.

  4. #4
    Join Date
    Jan 2012
    Location
    Bayboro,NC,USA
    Posts
    212

    Default Re: Mann Lake Goes the Extra Mile

    I have to disagree with the statement that they don't care about the little guys. I order from them and have never had an issue with their customer service. I placed an order and it was taking a little longer than usual to arrive so I emailed them and lo and behold two days later I recieved the package with an explaination and apology. Again I have never had a problem and I am a small (little guy) beekeeper at this time.

  5. #5
    Join Date
    Dec 2002
    Location
    Fayetteville, Arkansas
    Posts
    5,018

    Default Re: Mann Lake Goes the Extra Mile

    Mann Lake is my sole supplier unless they don't have something. I've always been treated very well and missing stuff replaced promptly. I've been ordering from them for nine years.

    I quit ordering from Dadant because they couldn't seem to figure out how to ship to the right address.
    Solomon Parker, Parker Farms, ParkerFarms.biz
    11 Years Treatment-Free, ~25 Colony Baseline

  6. #6
    Join Date
    Apr 2012
    Location
    Little Rock, AR, USA
    Posts
    49

    Default Re: Mann Lake Goes the Extra Mile

    Mann Lake has given me great service. From replacing damaged items quickly to verifying my newbee orders when they did not seem to be according to standard.

    I may have spent $800 total with them so cannot be considered anything more than a little guy.
    Trying very hard not to kill the bees faster than they can reproduce.

  7. #7
    Join Date
    Nov 2011
    Location
    Novato, CA
    Posts
    553

    Default Re: Mann Lake Goes the Extra Mile

    I've just placed one order with them so far, the vented hood and jacket and love it! Free shipping over $100., it was shipped immediately, notified by email (normal stuff), no issues. Maybe give them another chance?

  8. #8
    Join Date
    Apr 2011
    Location
    Weeki Wachee, Florida,USA
    Posts
    1,821

    Default Re: Mann Lake Goes the Extra Mile

    I order a $100.00 + here and there from them and they are the best.
    Any problem or small glitch is solved quickly and beyond my expectation.

    Can you share photos of the bottom board and lid system you use with these boxes?

  9. #9
    Join Date
    Apr 2011
    Location
    Reading, Michigan
    Posts
    142

    Default Re: Mann Lake Goes the Extra Mile

    I have never had a problem with Mann Lk.
    Quality products priced fair and shipped on time.
    There's not enough sheep dogs and the wolves are coming!!!!!!

  10. #10
    Join Date
    Nov 2007
    Location
    Lycoming New York
    Posts
    194

    Default Re: Mann Lake Goes the Extra Mile

    I have made 4 orders this year $250 to $290 great service. I had a phone call from ML last summer, I had ordered frames just over $100 for free shipping. The frames went on sale, now my order is under $100 they called me saying shipping would be $ or if I would let them add 5 frames my shipping would be free, my order ended up with more frames for less money. Guess who gets 99% of my business. I use Brushy mt for copper top covers. Tony

  11. #11
    Join Date
    May 2011
    Location
    Cedar Hill, TN
    Posts
    56

    Default Re: Mann Lake Goes the Extra Mile

    I had the same thing happen as Mudlake. Order came to just under $100 for the free shipping due to the price break. They called to let me knmow that if I ordered $5 more the shipping would be free. They have my business.
    Becky aka Turnersville Bees
    Member of TN Beekeepers, CMCBA, CCBA

  12. #12
    Join Date
    Sep 2010
    Location
    Pacifica California, San Mateo County
    Posts
    95

    Default Re: Mann Lake Goes the Extra Mile

    I have to say Mann Lake is great. A while ago I ordered a few queen excluders and other stuff. A few weeks ago a got a letter from them
    stating that the plastic maybe not to their standard and therefore I got a store credit for my next purchase.
    For me these excluder are totally fine. Maybe some other people had problems.
    I think it is great that they give me kind of a refund without that I had to ask.
    This is good service.

    Cheers
    Stefan

  13. #13
    Join Date
    Dec 1999
    Location
    DuPage County, Illinois USA
    Posts
    9,196

    Default Re: Mann Lake Goes the Extra Mile

    Placed an order with Mann Lake about a week ago. Items arrived today. No complaints. I've order from Dadant over the years with no issues as well. The fact that Mann Lake drops the shipping charge with an order over $100 is a big plus to me. I'll be ordering more from them in the future as they have products that I can't get anywhere else.
    Regards, Barry

  14. #14
    Join Date
    Mar 2012
    Location
    Ankeny, Iowa, USA
    Posts
    521

    Default Re: Mann Lake Goes the Extra Mile

    This is my first year of beekeeping and my exclusive supplier has been Mann Lake. I have not had any problems with any of the products and they have been quick to answer any questions I have had......and being new to this, I have had alot!

  15. #15
    Join Date
    Jun 2005
    Location
    White County, Arkansas
    Posts
    872

    Default Re: Mann Lake Goes the Extra Mile

    I like Mann Lake and have never had a problem and I am very small and don't order every year...

  16. #16
    Join Date
    Jun 2012
    Location
    Dallas, Texas
    Posts
    135

    Default Re: Mann Lake Goes the Extra Mile

    I ordered a little over $200 worth of merchandise and will be needing it very soon. I orderd two days ago. Anybody know how long they usually take?

  17. #17
    Join Date
    Nov 2007
    Location
    Lycoming New York
    Posts
    194

    Default Re: Mann Lake Goes the Extra Mile

    I ordered The 12th got it today 28. Tony

  18. #18
    Join Date
    Jan 2011
    Location
    Great Falls Montana
    Posts
    3,505

    Default Re: Mann Lake Goes the Extra Mile

    I had a problem with the veil on an economy bee suit. Either I did not get the enclosed notice not to machine wash it or I didn't see it. I offered to pay for the new veil and they declined my offer and I recieved it today! Great service and it is always fast if item is in stock. DO NOT WASH THE VEIL, it doesn't need it anyway and if you do, wash it by hand gently.

  19. #19
    Join Date
    Jul 2012
    Location
    oconto county, WI
    Posts
    65

    Default Re: Mann Lake Goes the Extra Mile

    I have also had nothing short of great service from mann lake. Since this is my first year buying bee equipment, I tried a total of three suppliers including mann lake. Mann lake is hands down the best service i got from any of them. Every one of my orders has been in the 100-250 dollar range, so i am definitely small fish.

  20. #20
    Join Date
    Aug 2012
    Location
    Cuba, MO
    Posts
    10

    Default Re: Mann Lake Goes the Extra Mile

    I was recently trying to buy about 50 new hive bodies. Mann lake let me mix sizes to come up with the 50+ pricing and free shipping. The hive bodies were much better than they described for budgets and the other beek that was getting some decided that in the spring, instead of ordering commercial from another supplier, we will be doing our business with ML.

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