Results 1 to 20 of 30

Thread: Mann Lake

Hybrid View

  1. #1
    Join Date
    Sep 2009
    Location
    Lakeland, FL
    Posts
    96

    Default Mann Lake

    I recently placed an order for 1000 unassembled boxes from Mann Lake, with the special request that no handholds be milled on the short ends of the boxes (we groove the insides for partitions to make them 3-way mating nucs). An 8-hour drive was made up to their factory to pick up all the equipment, and upon returning home, realized that the short ends all had the handholds milled into them.
    I got in touch with Chuck at Mann Lake and he immediately made arrangements to correct this. Long story short. Within a week, the factory had made new box ends w/o handholds and they were delivered for free.
    Excellent customer service like this always impresses me and leaves a lasting impression.

  2. #2
    Join Date
    Dec 2010
    Location
    Denton, TX
    Posts
    92

    Default Re: Mann Lake Goes the Extra Mile

    Do you think it might have had something to do with the fact you spent around $8-9 thousand for the boxes?
    My experience with them as a small time buyer is somewhat excedingly different. Not impressed and won't be using them again. They don't care about the little guys apparently.
    9/11/01 NEVER Forget! 343

  3. #3
    Join Date
    Nov 2011
    Location
    Johnson City, TN
    Posts
    380

    Default Re: Mann Lake Goes the Extra Mile

    They are the main supplier I use and I am small time. I wait untill I get $100 and get free shipping. Never had a problem with them, nothing but great products and service.
    All beekeepers can agree on one thing, and that one thing is, that all beekeepers can't agree on one thing.

  4. #4
    Join Date
    Jan 2012
    Location
    Bayboro,NC,USA
    Posts
    242

    Default Re: Mann Lake Goes the Extra Mile

    I have to disagree with the statement that they don't care about the little guys. I order from them and have never had an issue with their customer service. I placed an order and it was taking a little longer than usual to arrive so I emailed them and lo and behold two days later I recieved the package with an explaination and apology. Again I have never had a problem and I am a small (little guy) beekeeper at this time.

  5. #5
    Join Date
    Dec 2002
    Location
    Denver, Colorado
    Posts
    5,113

    Default Re: Mann Lake Goes the Extra Mile

    Mann Lake is my sole supplier unless they don't have something. I've always been treated very well and missing stuff replaced promptly. I've been ordering from them for nine years.

    I quit ordering from Dadant because they couldn't seem to figure out how to ship to the right address.
    Solomon Parker, Parker Farms, ParkerFarms.biz
    11 Years Treatment-Free, ~25 Colony Baseline

  6. #6
    Join Date
    Apr 2012
    Location
    Little Rock, AR, USA
    Posts
    51

    Default Re: Mann Lake Goes the Extra Mile

    Mann Lake has given me great service. From replacing damaged items quickly to verifying my newbee orders when they did not seem to be according to standard.

    I may have spent $800 total with them so cannot be considered anything more than a little guy.
    Trying very hard not to kill the bees faster than they can reproduce.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Ads