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  1. #1
    Join Date
    May 2009
    Location
    Garland, Bladen County, NC, USA
    Posts
    2,903

    Default Letter from Mann Lake

    I received a letter from Mann Lake that said that I had purchased a product from them that they did not consider up to their normal standard and that they were enclosing a check for the purchase amount. These days you do not hear of that happening very often.
    “Don’t tell me how educated you are, tell me how much you have travelled.” - The Quran

  2. #2
    Join Date
    Sep 2009
    Location
    Millbury, MA, USA
    Posts
    1,786

    Default Re: Letter from Mann Lake

    I got a similar letter but mine was a credit. Great company to deal with.

  3. #3
    Join Date
    Jun 2011
    Location
    Bardstown, KY, USA
    Posts
    321

    Default Re: Letter from Mann Lake

    And this was without you first contacting them??? If so, very impressive.
    Grandchildren are the best.... Bees a close second....

  4. #4
    Join Date
    Sep 2009
    Location
    Millbury, MA, USA
    Posts
    1,786

    Default Re: Letter from Mann Lake

    Yes, the credit was for some plastic queen excluders that apparently have been cracking for some beekeepers. Mine are fine so far. No contact at all, I was surprised to get the letter. Even if a few had cracked I don't think I would have complained, just figured that was part of the deal with plastic. Great company IMO

  5. #5
    Join Date
    Apr 2012
    Location
    Andover, Ohio
    Posts
    165

    Default Re: Letter from Mann Lake

    Mann Lake is awesome.

  6. #6
    Join Date
    May 2011
    Location
    Cedar Hill, TN
    Posts
    77

    Default Re: Letter from Mann Lake

    Got my credit also. I like dealing with Mann Lake.
    Becky aka Turnersville Bees, Member of TN Beekeepers,
    President of CMCBA, Secretary of CCBA

  7. #7
    Join Date
    Apr 2011
    Location
    Lafayette, IN
    Posts
    152

    Default Re: Letter from Mann Lake

    Thumbs Up for Mann Lake

  8. #8
    Join Date
    Feb 2006
    Location
    Herrick, SD USA
    Posts
    4,218

    Default Re: Letter from Mann Lake

    What a great example of customer service. For what was probably a very small cost they have gained some loyal customers and gotten some great free publicity. I would guess the manufacturer of the excluders might have the ultimate liability though. My dealings with Mann Lake are almost always good as well.
    "People will generally accept facts as truth only if the facts agree with what they already believe."- Andy Rooney

  9. #9
    Join Date
    Nov 2007
    Location
    Lycoming New York
    Posts
    193

    Default Re: Letter from Mann Lake

    They are the best. Just got a $300 order. Tony

  10. #10
    Join Date
    Feb 2005
    Location
    Tucson, Arizona, USA
    Posts
    5,292

    Default Re: Letter from Mann Lake

    Back in February I purchased a 50# bag each of BeePro and Nutri Brew (Brewers Yeast), and just opened them about 2 weeks ago. I discovered that curiously the bag labeled Nutri Brew contained soy flour and not Nutri Brew. I emailed their customer service about the problem on a Thursday and the next Monday I received the replacement bag, which was actually Brewers Yeast. I purchase some of my supplies from them, directly, and some other items from them through my local beekeeping supply store - they are local distributors. The few times, like this, where there was a problem with the order -- they've corrected it very quickly and without any difficulty on my part.
    48 years - 50 hives - TF
    Joseph Clemens -- Website Under Constructioni

  11. #11
    Join Date
    Mar 2011
    Location
    Salt lake , Utah
    Posts
    4

    Default Re: Letter from Mann Lake

    Got the same letter today . Mann Lake has been great. They have messed up my orders before but after a call they have gotten it fixed. I think they are experiencing growing pains as to the problems with orders I have had.

  12. #12

    Default Re: Letter from Mann Lake

    Other companies (not necessarily bee companies) could really take a lesson from this.

    Two thumbs up for ML!
    Greg Whitehead, Ten Mile, TN
    Blog - http://gregsbees.blogspot.com/

  13. #13

    Default Re: Letter from Mann Lake

    Great customer service!!! My main supplier.

  14. #14
    Join Date
    Nov 2011
    Location
    Johnson City, TN
    Posts
    380

    Default Re: Letter from Mann Lake

    Reputation means a lot, I have seen I think two people with complaints to about a hundred positives. Can't get much better than that, there is no company perfect, and no customer perfect. Every body screws up sooner or later and you can't please everyone. Great track record!
    All beekeepers can agree on one thing, and that one thing is, that all beekeepers can't agree on one thing.

  15. #15
    Join Date
    Jun 2009
    Location
    Huntsville, Alabama
    Posts
    675

    Default Re: Letter from Mann Lake

    Wow, that's a testimony to the leadership of that company. (Refraining from comments about other bee companies...must....not...type....)

  16. #16
    Join Date
    Jan 2012
    Location
    Bayboro,NC,USA
    Posts
    230

    Default Re: Letter from Mann Lake

    My opinion of Mann Lake is and has been::::::

  17. #17
    Join Date
    Jan 2009
    Location
    Clifford Township, PA
    Posts
    1,834

    Default Re: Letter from Mann Lake

    I'm not surprised by their professionalism. I once had a phone call from customer service to check that I really wanted all those deep hive bodies with all the medium frames I had ordered. (I didn't; ordered the wrong size.) Their attentiveness to detail and their customers earned my loyalty.

    Wayne

  18. #18
    Join Date
    Dec 2005
    Location
    Brasher Falls, NY, USA
    Posts
    26,085

    Default Re: Letter from Mann Lake

    Quote Originally Posted by hpm08161947 View Post
    I received a letter from Mann Lake that said that I had purchased a product from them that they did not consider up to their normal standard and that they were enclosing a check for the purchase amount. These days you do not hear of that happening very often.
    That's Jack, the owner, for ya. Great guy. Very conscientous (sp?).
    Mark Berninghausen "That which works, persists."

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