Took the truck to Hamilton after the NRA convention in St. Louis. Picked up a load of jars, tools, and a new 20 frame extractor. Drove to Kansas City. This was in April. A couple weeks ago, while assembling the extractor, I found no motor or speed control. The sales invoice showed 2 boxes for the extractor, but I only had one.
Called Dadant, planning on buying a motor unit. Told them I did not know if the unit was not loaded, fell off the truck, or was taken off the truck.
NEW MOTOR WAS ON MY STEP 4 DAYS LATER. No charge, no shipping fee.
I own a small business myself, outside of the farm. I don't know that I would or could have been this gracious.
Thank you Dadant.