Re: Superior service In New York
JohnAllen said, in part, "Lloyd I like the way you avoid mentioning the elephant in the room. I agree with your suggestion but would add Mann Lake".
I agree concerning Mann Lake, but I generally deal with other companies because of the distances. In the few instances I have checked, their higher prices more than offet the lack of shipping charges. But they are great people and generally have superior products. Pollen Traps are an exception, but consumers have to decide if their lower price (compared to Sundance) offsets the trap's disadvantages.
As to the elephant in the room, I don't have any reason to believe that current management set out with any malice. But any organization's culture and success is a combination of efforts by not only the management/owners but also efforts and contributions by employees and suppliers. When one replaces virtually 100% of the employees and very close to that of the suppliers, the culture is GOING TO change. It would be a herculean task to make that change positive and in this case it has been hugely negative. So, I come down to no malice, but gross incompetence. Too bad, but fortunatley 'we' have choices.
Lloyd Spear, Owner of Ross Rounds, Inc. Manufacturers of round section comb equipment and Sundance Pollen Traps.