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Thread: Russell Queens

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  1. #1
    Join Date
    Mar 2010
    Location
    Santa Fe, NM
    Posts
    618

    Default Russell Queens

    I have been wanting to try some Russell Sunkist Queens for a couple years now. I first placed my order in January of 2011 made payment and they confirmed my order within a day. They were due to ship that May, but I had to cancel them because of a trip to Italy. When I returned I emailed them and asked them not to ship because we were experiencing such a bad spring, wind, cold, drought. It was not time to be making up splits as many of my colonies were stressed. They agreed to place my order on hold for a 'will call". This February I emailed them and asked to have my previous order shipped this April, 2012. Victoria emailed me back the following day and confirmed they would ship the week of April 23rd. After a one week delay I received them via US Postal overnight mail this past Saturday, May 5th. I had made up some splits and installed most of them yesterday. Just wanted to say thank you to Victoria and Russell. I always heard back from them immediately and they really went out of their way to accomodate my schedule. Looking forward to checking out these Sunkists and for some other orders in the future.
    "Tradition becomes our security, and when the mind is secure it is in decay".....Krishnamurti

  2. #2
    Join Date
    Jan 2003
    Location
    Suffolk, VA
    Posts
    2,473

    Default Re: Russell Queens

    Sounds like great service. Keep us posted on how they work out for you.

  3. #3
    Join Date
    Aug 2004
    Location
    Lincolnton Ga. USA.
    Posts
    1,725

    Default Re: Russell Queens

    these people did all they were suppose to for me, bee's in good health and delivered on the day they said, will be doing business again with Russell Apiaries......
    Ted

  4. #4
    Join Date
    Jul 2010
    Location
    moravia,ny
    Posts
    1,188

    Default Re: Russell Queens

    this is good as last year everyone bashed russell. either they had bad customers last year or their service is getting better.

  5. #5
    Join Date
    May 2011
    Location
    shelby twp MI
    Posts
    42

    Default Re: Russell Queens

    their service is much better. i think victoria bell is her name and she got back with me regarding an order before i could get another beer. i got my queen when she said i would and she looks awesome! (the queen ,but i am sure victoria is awesome also.) send a message thru the website for best results. I will order from russel again.

  6. #6
    Join Date
    Mar 2010
    Location
    barry co., Michigan
    Posts
    302

    Default Re: Russell Queens

    i had a similar experience to big joe. Sent an email a day ago to delay an order and victoria had emailed me back a few hours later. no problems here with service

  7. #7
    Join Date
    Jan 2011
    Location
    Dallas,GA
    Posts
    29

    Default Re: Russell Queens

    I've emailed twice and tried to call to get an update on two orders, one that I placed last year and the other placed this year. So far, no response. They had a tornado that set them back and put an update on their website that they were behind but that was nearly a month ago and no updates since. Not a knock on them personally but the communication could definitely improve. Hopefully the wait will be worth it.

  8. #8
    Join Date
    Jan 2012
    Location
    Roy, Wa
    Posts
    1,573

    Default Russell queen order???

    After several emails and unanswered phone calls, I posted this thread on the Russell Apiaries forum. If I sound grumpy, that's it because I am.
    Short and to the point. I know many think Dr. Russell is amazing, but if you are going to offer products to the public, certainly you need to be prepared to deliver. If you can't deliver for what ever reason..
    JUST LET US KNOW...

    Here is what I said:
    Same as many, I placed my order for 7 queens early March for late April delivery. No responses to emails, no one answers phone.Now the Middle of May and I am starting to feel I just threw $200. into the fire. I am in a short season Northern state and don't want these queens just in time to try to overwinter them. Some information and communication would go a long way to a new customer .

    A problem for me was after I ordered these queens, I saw on another page people generally order their queens the year before they are needed. That information should be on the page queens are ordered. Not somewhere else on your web site.

    Too late after you've already hit the 'pay pal' symbol.

    Also wanted to say I do know about your storm damage. All I am asking is if you will be able to ship these queens within a reasonable time frame or not so I can make plans. I would rather wait until next year than get these queens too late in the summer to make good use of them.

    As of today My order was placed 70 days ago.

    When my son was killed, I still had to run my construction business. We all have problems at times. We had to hire extra people to help complete our jobs until our family had recovered enough to work again. Your storm damage was unfortunate, but I believe folks would appreciate some communication from your end.

    I wouldn't be so worried if I had not read numerous posts on beesourse and your own web site about unhappy customers. I am going to speak up before months go by like it has for so many others.
    Last edited by Lauri; 05-17-2012 at 10:49 AM.

  9. #9
    Join Date
    May 2009
    Location
    Cattaraugus,New York, USA
    Posts
    338

    Default Re: Russell queen order???

    I placed an order in August of last year, for mid may queens. I received an email from them stating that they would be shipping within a week. I think that you need to slow down and relax, he sells thousands of queens a year, on top of numerous products and cells. Things happen that are out of everyones control, and 70 days to wait is not that bad, considering the fact that you arent his only customer and many people ordered their queens last year, for spring delivery. Hang in their, im sure they will get to you soon.

  10. #10
    Join Date
    Mar 2010
    Location
    barry co., Michigan
    Posts
    302

    Default Re: Russell queen order???

    i sent an email yesterday and got a response from victoria within a few hours. try again

  11. #11
    Join Date
    Jan 2012
    Location
    Roy, Wa
    Posts
    1,573

    Default Re: Russell queen order???

    Do you have an email address that is different than the one on their web site?

    I guess I am frustrated. Recently I tried to order a 1400 Maxant 20 frame radial extractor from Chris here on beesourse. I called him 6 times and he never returned a single call. After a month trying to get him to respond, I bought one from Ruhl bees in Oregon..was shipped in just a few days.
    So I have already had my fill of waiting and hoping to get some response.

    There are a lot of people who ordered and paid months before I did and are not getting their order or replys from this business, I would be a fool to think I am higher up on the delivery list they they are.
    I know everyone is busy this time of year..but please don't offer products if you can't deliver and have no customer service to at least contact the customer.

    And if you for some reason can't deliver-don't hold my money hostage and just not return my calls or emails. We all understand bees are an agricultural item that is dependent on lots of factors including the weather.

    Correspondence isn't dependent on anything else but good business practices and just a few moments of someones time.
    Last edited by Lauri; 05-17-2012 at 07:42 PM.

  12. #12
    Join Date
    Jul 2011
    Location
    Winter Garden, Fl
    Posts
    8

    Default Re: Russell queen order???

    Communcation is important. How about if the Queen Breeder is unable to fill a order in a timely manner, can they state this on their website. "Sold Out", "Not Taking New Orders", "New Orders Not Taken At This Time" instead of just letting it ride until the customer is mislead.

  13. #13
    Join Date
    Feb 2011
    Location
    etowah,Alabama
    Posts
    457

    Default Re: Russell Queens

    There queens are a cut above the rest and the service is too.
    BB's Honey
    www.bbshoney.com

  14. #14
    Join Date
    May 2011
    Location
    Yellowstone, Montana, USA
    Posts
    26

    Default customer service from Russell Apairies

    Is anyone else out there having bad experiences with Russell Apiaries? I am desperate for help. I contacted Russell Apiaries on March 10 to see if they had queens available for some queenless hives. I told them I need them ASAP and would only place an order if they had queens in stock and could ship immediately. It took them one week to respond to my email, but they sent me an email saying they had a big order cancel and they could get 10 queens out to me if I would just go online and pay them. I said great and paid using paypal. The queens never came, I emailed them constantly and never would have placed the order if they had not told me they could ship the queens right out. I know they have experienced some terrible storms since then, but my order was placed before the storms hit by a couple of weeks........Well my emergency order of queens never came so on April 13 I canceled the order and asked for a refund ( I lost half the queenless hives). Russell Apiaries will not respond to my emails or phone calls and they have not refunded my money. I am at the mercy of a faceless company that does not care. Has anyone else out there had an experience like this. How can a business continue to stay in business when they steal money from people like this????? No bees and no refund, in all 50 states that is theft. I would strongly caution anyone out there to think twice about ordering from Russell Apiaries. They have lots of different kinds of queens, but their customer service is non existent.

    By the way, I had another order placed for about 20 queens, those came after the aftermath of the storms. They arrived pretty much on time considering the mess from the storms. I don't have any issues with that, although several of the queens never laid. I believe they were virgins that were too old to breed by the time the storm was finished,anyway that is a different story.

    I am very disappointed and I fear that I will never see my $250 again.

    Beware!!

  15. #15
    Join Date
    Mar 2009
    Location
    columbus,ohio,USA
    Posts
    518

    Default Re: customer service from Russell Apairies

    Got a shipping email today. Exactly 8 days after scheduled. Consiering all the stuff that has happened, I'm ok with that.
    Chris Cree
    Cree's Bees

  16. #16

    Default Re: Russell Queens

    It took me posting on there foram to get a responds out of them. In doing so they are replacing 9 queens.
    David

  17. #17
    Join Date
    May 2009
    Location
    Cattaraugus,New York, USA
    Posts
    338

    Default Re: Russell Queens

    I dont know what every ones situation is,but i ordered my queens last year and i received my moonbeams today, which is on time delivery btw, and they actually threw in an extra 4 queens, 2 they say are a hybrid #410 and 2 danish. I guess a little professionalism and understanding goes a long way when dealing with them. I am super impressed! They always returned my emails and calls, never had an issue dealing with them! Oh and i have had more than one dealing with them also.
    Last edited by NY_BLUES; 05-23-2012 at 08:05 PM. Reason: added info

  18. #18
    Join Date
    Mar 2010
    Location
    Santa Fe, NM
    Posts
    618

    Default Re: Russell Queens

    When I posted this initial thread I had no idea that 93 posts later it would still be an ongoing issue or concern. I simply wanted to pass along the information that I had received my queens from Russell in a timely manner and that Russell and his staff had always been professional and had kept in touch. I had never ordered his queens before but I wanted to try some of the Sunkist. I would not hesitate to order queens from them in the future. I for one have very much enjoyed my time visiting and posting on this website. Thank you Barry for providing this service. Perhaps there are others that have grown tired of the trials and tribulations of one queen breeder just trying to make a living like everyone else. NY Blues and Lauri is looks like you both have done very well by Russell. Peace to you all and good luck with your bees.
    "Tradition becomes our security, and when the mind is secure it is in decay".....Krishnamurti

  19. #19
    Join Date
    Feb 2006
    Location
    Herrick, SD USA
    Posts
    4,229

    Default Re: Russell Queens

    Robherc: you don't need to use the "duck" icon with me. I thought your post was pretty much on the mark

  20. #20
    Join Date
    Dec 1999
    Location
    DuPage County, Illinois USA
    Posts
    9,304

    Default Re: Russell Queens

    ***************** Notice ***************

    To all posting on the subject of Russell, refrain from starting new threads. There are already plenty of threads going on this topic, we don't need anymore! Also, DO NOT cross-post the same message to all the different threads like I just did!!

    ***************** End Notice ***************
    Regards, Barry

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