Re: 2012 3lb Packages for Sale
Matt, I hate to inform you as it reveals you have actually done very little to resolve this. But you are the customer to UPS. You purchased their service and it is your place to file a claim. Not your customer. It is obvious to me that you have not even begun to take action to resolve this. Secondly your issues with UPS are not your customers problems. Your obligation is to get bees to them which is what they paid for. Very poor handling of this situation on your part. UPS let you down, that does not exempt you from acting in every way can with credibility. Sorry but you have failed miserably. It would have been better for you to simply tell your customer you are doing what you can to find out what happened and what can be done. Insurance protects you not the customer. If you didn't buy it then live with the risk. Your customer is now irate due to the service of your choice of carriers. I don't agree with how your customer is acting but that is their choice and obvious one possible outcome from a situation like this. If you have replied to me that this situation was in any part mine to resolve. I would quickly tell you my only obligation was to make payment, Period. and once that was done I have every right to expect what I paid for. what hoops you have to jump through to get it done is not my problem.
Sorry but I simply see you as out of line in your response to your customer and much evidence you are being deceptive or trying to pass the buck.
Significant Minority vs Insignificant Majority, 20% of causes produce 80% of the effects.