Rock Hill Honey Bee Farms

[BClemens]

He sent us dead bees, even a dead queen. Now he is stonewalling us with making a claim to UPS - who isn't going to do a thing and he knows it. He basically screwed my wife and me out of the money for a package of bees. His name is Jerry Mattiaccio of www.rockhillhoneybeefarms-inc. His email is intercrime2@yahoo.com - now isn't that ironic!

[matt1954]

Mr. Clemens I cannot assist you if you dont follow the instructions. Please file your claim with UPS as anyone else with a valid claim must do. As several people can attest we run a reputable business. You automatically assumed today when you received your bees that I was a schiester and filed immediately for a refund through paypal. Paypal denied your refund. Please be sure to articulate all the facts, as I do. Thank you.

[BClemens]

We read you loud and clear. I sent you photos of your dead bee shipment and you are basically denying it? This is the most response we have received from you regarding this late and now totally unacceptable shipment of a package of bees. You are basically hedging us out of an honest deal by first shipping them late then shipping dead bees. Then you wish to expound on what is valid? Either you are reputable or you are not - you decide what the correct thing to do would be -don't pass it off onto an innocent company who made your delivery for you. You made the shipment not me my claim means nothing to UPS just as our business means nothing to you.

[adam@azapiaries]

We read you loud and clear. I sent you photos of your dead bee shipment and you are basically denying it? This is the most response we have received from you regarding this late and now totally unacceptable shipment of a package of bees. You are basically hedging us out of an honest deal by first shipping them late then shipping dead bees. Then you wish to expound on what is valid? Either you are reputable or you are not - you decide what the correct thing to do would be -don't pass it off onto an innocent company who made your delivery for you. You made the shipment not me my claim means nothing to UPS just as our business means nothing to you.

Lighten up Man! The postal service has serious problems handling bees and regularly kills them. That is why they are only insured to certain zones. You will need to file a claim with them. Don't blame the shipper. I doubt anyone would place dead bees in the postal system.

[BClemens]

UPS not USPS.... and there is no insurance on this package - even though we probably paid enough to have had insurance placed on the shipment.

Lightweight is being screwed - heavy weight is the screw-er...

Would you ship live bees on a Friday through UPS? I was hoping for success when he said that this was the case but if it is and has been successful - then why are 90% of these bees and the queen dead? (probably closer to 95% dead)

[Barry]

Please refrain from using inflammatory language. Please read: http://www.beesource.com/forums/showthread.php?239589-Purpose-of-the-Consumer-Report-Forum-Please-Read

This issue is still unfolding, so you are obliged to remain civil and continue working towards a solution.

[Rader Sidetrack]

Would you ship live bees on a Friday through UPS?

Here's a link to UPS rules about shipping live animals, which includes bees:
http://www.ups.com/content/us/en/res...&srch_phr=bees

Service Type

Live animals will only be accepted for transportation when shipped by a UPS service that guarantees delivery the next day.

As I understand this requirement, shipping bees on a Friday would require the shipper to select Saturday Delivery, which results an extra charge, over and above that of Next Day service.

Checking the tracking number online should tell you the ship date, and whether Saturday Delivery was selected.

[tsk]

Doesn't the shipper have to file the claim with UPS? After all the shipper is the one who paid UPS and is actually the client. They are also the one who UPS will write the claim check to.

Mr. Clemens I cannot assist you if you dont follow the instructions. Please file your claim with UPS as anyone else with a valid claim must do. As several people can attest we run a reputable business. You automatically assumed today when you received your bees that I was a schiester and filed immediately for a refund through paypal. Paypal denied your refund. Please be sure to articulate all the facts, as I do. Thank you.

[buckrube]

I made the same mistake and ordered from rock hills to, I have a good friend who works with ups and the shipper is the one who has to make the claim. He called me this morning to tell me my 3 packages had come in, went to pick them up and the three packages were not nailed together, no label for them to keep upright, all three packages over 2 inches of dead bees, covered with sugar syrup. Took pictures and emailed them, tried calling no answer.

[matt1954]

We are dealing with an issue where UPS indicates that something went wront at Jacksonville, UPS Collection Center. We have emailed everyone to let them know about the situation. Some received packages in good condition, and others did not. It is really an unfortunate situation that is unfolding in the last 24 hours. We are talking about almost 325 packages. it takes time to contact everyone. We are working it and trying to resolve it and we have communicated via email to everyone. There is no way we would send dead bees. Thanks.

Jerry Mattiaccio

[twd8711]

maybe you should have thought of "what if" before you took orders for all those bees, there really is no excuse for not contacting people rite away there is a lot more to bee keeping than trying to make a quick dollar, how do i fit into this, i bought bees from you and when i was there i asked your wife a couple of questions which she couldnt answer and i had to question your operation, then 3 of the 6 had bad queens and i called to see if i could get replacements, and you just never called back. every year somebody trys to sell packages that has no clue of the downfalls and ends up screwing innocent people. what a shame.

[BClemens]

We are dealing with an issue where UPS indicates that something went wront at Jacksonville, UPS Collection Center. We have emailed everyone to let them know about the situation. Some received packages in good condition, and others did not. It is really an unfortunate situation that is unfolding in the last 24 hours. We are talking about almost 325 packages. it takes time to contact everyone. We are working it and trying to resolve it and we have communicated via email to everyone. There is no way we would send dead bees. Thanks.

Jerry Mattiaccio

My wife and I NEVER received any communication from Jerry Mattiaccio so we attempted to contact him - he's too busy to be bothered! Jerry, you are not so reputable as you would like folks to believe because of what you have done. People like you will usually trip up and folks will see the truth - you just cannot keep cheating people and get away with it....

[AstroBee]

I don't know all the details, but its HIGHLY likely that these bees died in transport. I can't imagine that someone knowingly shipped a dead package. As explained, your claim should be with UPS.