Anyone have recent contact with Russell Apiaries? Placed an on-line order for queens with them on Jan 20. Payment went through but I have never received an order confirmation from them and all attempt to contact them have failed.
Why don't you try to make a new queen yourself from the Russell Queen you have? It will be a virgin queen that will auto populate with the drones in your area. Would there be much of a difference?I have one of his queens and really like her and wanted some virgins but i guess i will try some one else i have found some others but i do not know if they will be as good as russells queens.
When there are many other companies that produce an equally quality product
You appear to be the one that is bringing up quality of the product. It's reasonable to ask what basis you have for evaluating the quality of the product. If you have not seen the product first hand, how can you evaluate it? How can you claim it is "equal" to others in the industry?It's an irrelevant question. . . . This thread isn't about queen quality.
I don't understand your point. This thread isn't about the Weavers, Koehnen, Glenn, Rossman, Kona, Olivarez, VP Queen Bees, Purvis, or any other provider. The subject line is very clear. It's about Russell, his company, his product, and his customer service. If you haven't ordered from him, haven't tried his product, and haven't experienced his customer service, why are you evaluating the same?Like me asking you have you purchased a queen from Weavers or Koehnen or Glenn or Rossman or Kona.
Oh, I forgot . . . Olivarez, VP Queen Bees, Purvis . . .
That's his choice to do that. But to use this to excuse those that are experiencing poor customer service and put down ALL the other bee producers is quite arrogant to say the least.We would be able to respond to people a whole lot faster, but unlike ALL of the other guys that were mentioned, Russell doesnt just help people that are paying him. We receive hundreds of emails every day this time of year from people in all parts of the world asking for advice.
Please quote me.Barry constantly makes snide remarks about Russells and other commercial beeks.
Are you making the claim that Russell sells the best bees in the country? All other suppliers are "may-pops"?I think that he makes a good point about who should order from him and who should go get may-pops.
Yes, that would make good business sense. I'm sure those that are complaining of customer service don't insist that Robert call them himself. That should be your job, or another employee's job.He creates great queens and that is where he needs to be, not on the phone talking about them but in the field producing them.