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  1. #1
    Join Date
    Feb 2012
    Location
    Eldon, Missouri,USA
    Posts
    3

    Default Russell Apiaries

    Anyone have recent contact with Russell Apiaries? Placed an on-line order for queens with them on Jan 20. Payment went through but I have never received an order confirmation from them and all attempt to contact them have failed.

  2. #2
    Join Date
    Sep 2010
    Location
    Stone City, Iowa
    Posts
    203

    Default Re: Russell Apiaries

    Check the older post "Russell apiaries" started on 2/22/12

  3. #3
    Join Date
    Oct 2009
    Location
    Walker County, Texas
    Posts
    201

    Default Re: Russell Apiaries

    Yes,that's when I placed my order,made a mistake on post I started About date.Are you with Russell ? I never received confirmation and they will not answer my E-mail,Why not ? Yes and you got my money.
    Before man took over bees there was nature,it did a better job.

  4. #4
    Join Date
    Oct 2009
    Location
    Walker County, Texas
    Posts
    201

    Default Re: Russell Apiaries

    Quote Originally Posted by donnjh View Post
    Anyone have recent contact with Russell Apiaries? Placed an on-line order for queens with them on Jan 20. Payment went through but I have never received an order confirmation from them and all attempt to contact them have failed.
    Did you contact Larry Chicoine ? He said he placed order last June I think he said and never got his queens and can't contact you either.
    Before man took over bees there was nature,it did a better job.

  5. #5
    Join Date
    Sep 2005
    Location
    Greensboro, North Carolina
    Posts
    2,721

    Default Re: Russell Apiaries

    green2btree's location is in Iowa. I doubt he is associated with Russell's.

  6. #6
    Join Date
    Sep 2010
    Location
    Harrison County, MS, USA
    Posts
    4

    Default Re: Russell Apiaries

    List of Certified Beekeepers in Mississippi
    http://www.mdac.state.ms.us/departme...acked_bees.pdf

  7. #7
    Join Date
    Feb 2012
    Location
    Eldon, Missouri,USA
    Posts
    3

    Default Re: Russell Apiaries

    Do not understand what is going on with this company. As soon as I get time I will be contacting the Mississippi Attorney Generals Office to file a complaint against Russell Apiaries.

  8. #8
    Join Date
    Feb 2012
    Location
    Eldon, Missouri,USA
    Posts
    3

    Default Re: Russell Apiaries

    Yea!
    Had just posted above note when I received an email from Russell Apiaries! They are supposedly going to forward my receipt/order confirmation. Don't know why they are so hard to contact but maybe I can rest easier now.

  9. #9
    Join Date
    Sep 2007
    Location
    Battle Ground , Washington, USA
    Posts
    749

    Default Russel Apiaries need some customer service

    I ordered 9 queens from Russel Apiaries the 8 weeks ago, delivery for the second week of april. I emailed them again beginning of this week, no response . Just tried calling and there voice mail is full and no longer recieveing messages. Thats kinda nice, do I wait for there queens to maybe show or get some coming from someplace else and hope theres dosn't. I would think I would of gotten an email about a shipping date by now..I've heard they have great queens, but I'm not impressed with the service..

    The Queens are not late at this point, checking there web site there shipping dates are the same. I'm just wondering if they ever got my order in the first place. I'll wait a week and see if I hear anything.
    Last edited by BGhoney; 04-11-2012 at 12:34 PM.
    I'm not tense, Just terribly, terribly alert!

  10. #10
    Join Date
    Oct 2010
    Location
    Baker Oregon
    Posts
    2,370

    Default Re: Russel Apiaries need some customer service

    And customers who check their website.

    From their 2012 updates.

    "At this point it looks like we are going to have to postpone shipping queens until April 16th... at that time we will be shipping more than we usually do per day so we can catch back up as quickly as possible... the office is a total mess... a large nuc yard was hit as well, and while we were able to straighten up the majority of the nucs, they will definitely be set back from the damages... this whole week is calling for thunderstorms, so we won't be able to make a clear assessment of how bad and what it will take to get them back on track until next week... I am thankful for all the help that everyone is offering us, and a few guys from other operations have already arrived as well as our staff from other states, so we have a strong work force working on what they can each time the weather gives us a chance... we are still trying to answer emails but the ladies are working from laptops and cell phones at the moment, and the internet connection is very slow compared to the hard wired office, so hang in there while they work through that... thank you everyone for understanding..."
    Dan Hayden 4 Years. 9 hives. Tx Free. USDA Zone 5b.

  11. #11
    Join Date
    Jul 2004
    Location
    Sullivan, MO
    Posts
    891

    Default Re: Russel Apiaries need some customer service

    Get a clue BGhoney, do you want them answering every email and voicemail or cleaning up from the storm that put trees through their office and destroyed most of their computer equiptment, destroyed or weakened a lot of nucs, and played havoc with everything else. You are taking about a farming type endeavor and this is one heck of weather related excuse for your order to be late. I am also waiting on an order, but instead of thinking the worst (those guys are screwing me) I posted a message on his website forum asking if something had happened down there. Low and behold it had happened. So give them a break they are doing the best they can after having storms demolish them 2 years in a row. I can only hope if you are ever selling something to people they will have a little more patience with you.

    Rod

  12. #12
    Join Date
    Jan 2011
    Location
    Athens, OH
    Posts
    2,668

    Default Re: Russel Apiaries need some customer service

    I, for one, am grateful that they take small orders like mine, at all. I was very satisfied with my last order.
    Politics is the entertainment branch of industry. -Frank Zappa

  13. #13
    Join Date
    Oct 2010
    Location
    Baker Oregon
    Posts
    2,370

    Default Re: Russel Apiaries need some customer service

    Quote Originally Posted by cg3 View Post
    I, for one, am grateful that they take small orders like mine, at all. I was very satisfied with my last order.
    Amen. I would bet it would improve their bottom line to not deal with all of us small time hobbyist. And from the complaining that I hear here I am sure it would improve their quality of life not to deal with us.

    I am eagerly awaiting my Moonbeams that I ordered last summer, and are set to arrive mid May.
    Dan Hayden 4 Years. 9 hives. Tx Free. USDA Zone 5b.

  14. #14
    Join Date
    Sep 2007
    Location
    Battle Ground , Washington, USA
    Posts
    749

    Default Re: Russel Apiaries need some customer service

    I was just on there webpage to get there phone number, not a word about a storm, so sorry. I have no problem with delayed orders, I've never got a response from the order to begin with. I can send out 2 emails a minute. I did state that the orders not even late yet, just wondering if it was coming. Thanks for the info, no matter how barbed.
    I'm not tense, Just terribly, terribly alert!

  15. #15
    Join Date
    Dec 2011
    Location
    Bristol, Florida, USA
    Posts
    88

    Default Re: Russel Apiaries need some customer service

    Quote Originally Posted by BGhoney View Post

    I'm just wondering if they ever got my order in the first place.
    I know when I ordered mine, that payment was required at the time the order was placed, so you should have received some sort of confirmation of paypal or credit card that they received your order. If not, you may be justly concerned that your order was not received.
    Gary

  16. #16
    Join Date
    Jun 2009
    Location
    Huntsville, Alabama
    Posts
    677

    Default Re: Russel Apiaries need some customer service

    I emailed them early last week. Got a response the next morning.

    I'm looking to just purchase a few Sunkist and them make a few queens off of them.

    They were very informative and helpful.

    Sorry you had a different experience.

  17. #17
    Join Date
    Feb 2005
    Location
    Tucson, Arizona, USA
    Posts
    5,326

    Default Re: Russel Apiaries need some customer service

    Sometimes it's only a matter of spam settings in your email client, or checking the spam folder to see if the response was sent there.
    48 years - 50 hives - TF
    Joseph Clemens -- Website Under Constructioni

  18. #18
    Join Date
    Jan 2011
    Location
    Athens, OH
    Posts
    2,668

    Default Re: Russel Apiaries need some customer service

    Quote Originally Posted by Joseph Clemens View Post
    Sometimes it's only a matter of spam settings in your email client.
    Their response to me on 4/5, shortly after their mishap, did indeed land in my Spam box.
    Politics is the entertainment branch of industry. -Frank Zappa

  19. #19
    Join Date
    Dec 1999
    Location
    DuPage County, Illinois USA
    Posts
    9,398

    Default Re: Russel Apiaries need some customer service

    Twinkie -

    How is it that both you and Robert post in the middle of the night? Seems odd that an employee would be posting about their boss at 2:30 am.

  20. #20
    Join Date
    Feb 2011
    Location
    Rankin, Mississippi, USA
    Posts
    67

    Default Re: Russel Apiaries need some customer service

    Seriously?! Are you insinuating something by that or just stirring the pot?

    I'm up by 3 or 4 every morning except for when I work the late shift twice a week. I have boys to drag out of bed and get to school. A family to take care of. A house to keep up. A business to run. And then I have my part time job, that aint so part time right now. I read forums when I have a chance. Is there a certain time that you feel would be more proper for me to be here? I'm not "posting about my boss" I'm giving updates to people who have questions that I can answer. Russell says that someone here plays the devil's advocate so he will not post here. Could be why this is all in the bee breeding area instead of the consumer reports. He uses his phone to post on forums and does most of it while traveling to yards before daylight.

    amethysta, if it looks like you are not going to be able to find a piggy-back, I can get you a refund or send a queen to someone closer to you and get them to over stock a nuc for you. There should be a few headed to NY, NH, and ME. But they may not be speaking up because of a lack of space or you may be too far off of their route.

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