I would not have taken that for granted.
"Dude! Don't over think this! We're just cookin' hot dogs here...". Mark Berninghausen
russel treated me great, He shipped the queens ecpress at his cost, and the usps almost screwed that one up. The local bee inspecter wants queens off of russels bees next year, and he has been raising his own queens for 30 years!
my experience was while they might not be the best at customer service the queens I got are GREAT
He really knows his bees