I lost a queen on a russian package that I installed 6 weeks ago. This was nobody's fault (except for maybe mine). I tried to reach the apiary in Parrotsville, TN that I had bought the package from but no response. I gave Ray a call in Marion, NC. Ray was very helpful. I drove out the same day and picked up a Russian queen from his certified genetic stock. Ray was very helpful, pleasant and informative. I will be doing some more business with him in the future.