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Thread: Betterbee

  1. #61
    Join Date
    May 2012
    Location
    Cheyenne, Wyoming, USA
    Posts
    1,693

    Default Re: Betterbee

    I am interested in this, too.

  2. #62
    Join Date
    Dec 2008
    Location
    syracuse n.y.
    Posts
    1,899

    Default Re: Betterbee

    I don't know about new management but a friend of mine confirmed his order for pick up on friday, to pick up sat. AM. drove in and all kinds of people milling around, one person had a portable pc, connected to bb's web site and said they were closed due to power failure. friend said gee Micky D's and the house next door had power, the server they were talking to had power, if they didn't have power would seem some one would show up and hand out the orders to people that had driven 2 and three hours to get there stuff. My friend canceled his order but was still out the gas and time, would seem they have lost a few more customers.
    mike syracuse ny
    I went to bed mean, and woke up meaner. Marshal Dillon

  3. #63
    Join Date
    Dec 2005
    Location
    Brasher Falls, NY, USA
    Posts
    27,092

    Default Re: Betterbee

    I guess someone was trying to save on shipping? Maybe next time someone will consider the cost of shipping worth it, considering what one would spend if "the power is out."
    Mark Berninghausen #youmatter

  4. #64
    Join Date
    Nov 2007
    Location
    Lycoming New York
    Posts
    193

    Default Re: Betterbee

    I like it when you call in a order, they say yes you can pick it up. You show up and they only have a few of the things on your order and say you can pick the rest up next week. Will not happen again 4 hour oneway. Tony

    This took place 3 years ago.

  5. #65
    Join Date
    Dec 2005
    Location
    Brasher Falls, NY, USA
    Posts
    27,092

    Default Re: Betterbee

    Coulda taken place 25 years ago. That was my experience then. One reason I stopped patronizing BB. Fool me once shame on you, fool me twice ya can't fool me. Or whatever Bush said.
    Mark Berninghausen #youmatter

  6. #66
    Join Date
    Feb 2010
    Location
    S Hadley, Massachusetts USA
    Posts
    690

    Default Re: Betterbee

    Way back in March, I placed a very large frame and foundation order. Over 1000 frames and a few hundred pounds of foundation. Called Friday to order for Saturday pick-up. Everything went perfect.
    Last edited by Michael B; 08-12-2012 at 06:36 PM.

  7. #67
    Join Date
    Aug 2006
    Location
    Danbury, CT
    Posts
    2,887

    Default Re: Betterbee

    If you went to the Walter T Kelley dealer in Woodbury CT you could have shaved an hr off of the trip

  8. #68
    Join Date
    Jan 2007
    Location
    berkshire county MA
    Posts
    1,472

    Default Re: Betterbee

    Called last week for 24 cases of various jars, for pick up the following day. Saw a few new faces when I got there. Everyone was friendly and my order was waiting for me when I arrived.

  9. #69
    Join Date
    Dec 2005
    Location
    Brasher Falls, NY, USA
    Posts
    27,092

    Default Re: Betterbee

    I have heard that there have been some personell changes starting at the top. I hope this indicates a positive change in quality of service for BetterBee.
    Mark Berninghausen #youmatter

  10. #70
    Join Date
    May 2004
    Location
    Easton, NY
    Posts
    58

    Default Re: Betterbee

    I have been buying my supplies from betterbee for 12 years and I am a very satisfied customer. My only complaint is that they are often out of of stock of wooden ware just when I need it, but I live close to them and can drop in anytime. Customer service is A+ in my experience, but my dealings have always been in person.

  11. #71
    Join Date
    Aug 2007
    Location
    Fairfield County, Connecticut, USA
    Posts
    3,594

    Default Re: Betterbee

    Quote Originally Posted by bluegrass View Post
    If you went to the Walter T Kelley dealer in Woodbury CT you could have shaved an hr off of the trip
    Who is the dealer?
    BeeCurious
    Trying to think inside the box...

  12. #72
    Join Date
    Dec 2006
    Location
    St. Albans, Vermont
    Posts
    5,383

    Default Re: Betterbee

    Quote Originally Posted by sqkcrk View Post
    I have heard that there have been some personell changes starting at the top.
    Justin is gone, and his mother has taken over.

  13. #73
    Join Date
    Jul 2009
    Location
    Olympia, WA
    Posts
    91

    Default Re: Betterbee

    I hope everything goes well for her. It is unforturnate for the business. I'm not angry, I've just moved on to other dealers that treat me well. The same thing happened many years ago when Sears & Roebuck was the only "game" in town, they treated customers pretty bad. I swore when competition came to town I would be gone. Competition came and I moved on. No one will look out for your satisfaction better then you will.

  14. #74
    Join Date
    Sep 2004
    Location
    Utica, NY, USA
    Posts
    50

    Default Re: Betterbee

    Quote Originally Posted by The Honey Girl's Boy View Post
    I hope everything goes well for her. It is unforturnate for the business. I'm not angry, I've just moved on to other dealers that treat me well. The same thing happened many years ago when Sears & Roebuck was the only "game" in town, they treated customers pretty bad. I swore when competition came to town I would be gone. Competition came and I moved on. No one will look out for your satisfaction better then you will.
    I shared the feeling that the business going to hell was very unfortunate; especially as I knew Bob Stevens reasonably well. And I also moved on. But based on the changes mentioned here decided to give them another try. This morning I called and after being on hold for 5 minutes and 45 seconds got a message saying 'please leave a message'. Based on this I'd say needed changes are a work in process; I will try again.

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