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  1. #1
    Join Date
    Jan 2007
    Location
    berkshire county MA
    Posts
    1,472

    Default Betterbee Under New Ownership

    Just announced that Betterbee has been sold to new owners. I wish the Best of luck to Mrs Stevens and to the new guys.

  2. #2
    Join Date
    Oct 2012
    Location
    corbin, ky, usa
    Posts
    3

    Default Re: Betterbee

    Shipping is God Awful expensive! I will boycott till free shipping.

  3. #3
    Join Date
    Dec 2006
    Location
    St. Albans, Vermont
    Posts
    5,457

    Default Re: Betterbee

    Quote Originally Posted by berkshire bee View Post
    I wish the Best of luck to Mrs Stevens and to the new guys.
    One of the new guys is an old friend, and recently retired veterinarian. He's a great beekeeper, winters nucleus colonies, and is a member of the Vermont Queen Rearing Project. Betterbee is going to promote locally raised stock, and will be running classes on producing local bees and queens. They've inquired about buying overwintered nucleus colonies and queens from my apiary. I look forward to working with Jack and the rest. The Northeast needs a company like Betterbee, and I hope they can salvage their business after years of neglect and poor customer relations.

  4. #4
    Join Date
    Dec 2005
    Location
    Brasher Falls, NY, USA
    Posts
    27,568

    Default Re: Betterbee

    I look forward to this Thread turning towards the positive. May it bee so.
    Mark Berninghausen #youmatter

  5. #5
    Join Date
    Nov 2007
    Location
    Chesterfield, NH
    Posts
    503

    Default Re: Betterbee

    Quote Originally Posted by Michael Palmer View Post
    One of the new guys is an old friend, and recently retired veterinarian. He's a great beekeeper, winters nucleus colonies, and is a member of the Vermont Queen Rearing Project. Betterbee is going to promote locally raised stock, and will be running classes on producing local bees and queens. They've inquired about buying overwintered nucleus colonies and queens from my apiary. I look forward to working with Jack and the rest. The Northeast needs a company like Betterbee, and I hope they can salvage their business after years of neglect and poor customer relations.


    http://www.betterbee.com/About-Us


    BEE HAPPY Jim 134
    Franklin County Beekeepers Association MA.
    http://www.franklinmabeekeepers.org/

  6. #6
    Join Date
    Oct 2012
    Location
    corbin, ky, usa
    Posts
    3

    Default Re: Betterbee

    Quote Originally Posted by sqkcrk View Post
    I look forward to this Thread turning towards the positive. May it bee so.
    Do they ever offer free shipping during any part of the year? Or should I scratch them off my list? I waiting to try to give them a chance, but my patience is waning quickly.

  7. #7
    Join Date
    Dec 2005
    Location
    Brasher Falls, NY, USA
    Posts
    27,568

    Default Re: Betterbee

    I don't know, but, isn't Clarkson,KY w/in easy driving distance to where u live?
    Mark Berninghausen #youmatter

  8. #8
    Join Date
    Oct 2012
    Location
    corbin, ky, usa
    Posts
    3

    Default Re: Betterbee

    Quote Originally Posted by sqkcrk View Post
    I don't know, but, isn't Clarkson,KY w/in easy driving distance to where u live?
    over 3 hours one way

  9. #9
    Join Date
    Dec 2005
    Location
    Brasher Falls, NY, USA
    Posts
    27,568

    Default Re: Betterbee

    I guess free shipping would be an advantage then.
    Mark Berninghausen #youmatter

  10. #10
    Join Date
    Jun 2012
    Location
    Suffolk, NY, USA
    Posts
    604

    Default Re: Betterbee

    A little shipping mix up recently when ordering 2 NWC queens for delivery in Spring 2013. Brought it to their attention (customer service) the next day and received a phone message from Joe Cali that evening. I called back the next morning and spoke with Jack Rath who was intent on making this right and keeping me a satisfied customer. He and I had a good conversation, solved the issue at hand and I came away thinking that these new guys are serious about customer service. My order total was $51.00
    Might be time to give'em another chance.

  11. #11
    Join Date
    Nov 2011
    Location
    Winhall, VT
    Posts
    1,066

    Default Re: Betterbee

    Jack Rath is a stand up individual and a great queen breeder. He teaches some classes for our local bee club. Betterbee can only get better with the new team they have assembled.
    Raising Vermont Bees one mistake at a time.
    USDA Zone 5A

  12. #12
    Join Date
    Jun 2012
    Location
    Suffolk, NY, USA
    Posts
    604

    Default Re: Betterbee

    I did not expect all that effort on their part for a $50 order. Shows a commitment to the customer, and the business.
    I wish them good luck.

  13. #13
    Join Date
    Nov 2004
    Location
    Brown County, IN
    Posts
    2,031

    Default Re: Betterbee

    I know Betterbee has taken a lot of heat here, but I'll give credit when it's due. I couldn't pass up the free shipping on bulk bottle orders, and placed an order at noon on Tuesday, Jan 8th. They were on my porch by Thursday afternoon!

  14. #14
    Join Date
    Aug 2006
    Location
    Danbury, CT
    Posts
    2,887

    Default Re: Betterbee

    Quote Originally Posted by xax68 View Post
    over 3 hours one way
    Frankfort is only may be an hr an 20 for you
    Always question Conventional Wisdom.

  15. #15
    Join Date
    Jan 2007
    Location
    berkshire county MA
    Posts
    1,472

    Default Re: Betterbee

    Betterbee, under new ownership has gotten things back together. I've had nothing but good experiences with them. Good job guys. I also noticed that they are once again offering package bees.

  16. #16
    Join Date
    Mar 2013
    Location
    Gansevoort N.Y.
    Posts
    1

    Default Re: Beware of Betterbee

    I have been a customer of Betterbee since 1979. I live nearby, and the savings on shipping costs on heavy bee supplies was great. Gradually, they dropped products I like, their quality suffered, and their backorders, forced me to go elsewhere. The owners of the new Betterbee have worked to change all that. Betterbee continues to improve. They listen and they care. Everyone has a Betterbee story, but the story has changed. I would encourage anyone to give them a try and see for yourself.

  17. #17
    Join Date
    Aug 2006
    Location
    Danbury, CT
    Posts
    2,887

    Default Re: Beware of Betterbee

    Back in the day Betterbee was the only player in the Northeast and there shift away from customer service reflected that. Now there are many other options in bee equipment including Branch offices of Brushy Mt, Kelley and Independent operations like Harvey Honey and VT Bee Supply. It will be pretty tough to rebuild the customer relations that former management burned. If I had purchased Betterbee I personally would have reformed under a new name. The reincarnation of Betterbee will be a tough sell for many former customers.
    Always question Conventional Wisdom.

  18. #18
    Join Date
    Jun 2012
    Location
    Suffolk, NY, USA
    Posts
    604

    Default Re: Beware of Betterbee

    bluegrass, Beware of Betterbee? Why?
    do you have any personal experiences with Betterbee? either with the old ownership or the new ownership? please explain.

  19. #19
    Join Date
    Aug 2006
    Location
    Danbury, CT
    Posts
    2,887

    Default Re: Beware of Betterbee

    I have a lot of former experience with Betterbee. I am not saying avoid them. Just that re-branding a brand that has been known for back orders and poor customer service for a decade is a hard sell when former business practices opened up the Northeast for plenty of competition.

    It was merely a response to a post that obviously was posted by somebody who has a vested interest in Betterbees success.
    Always question Conventional Wisdom.

  20. #20
    Join Date
    Jan 2007
    Location
    berkshire county MA
    Posts
    1,472

    Default Re: Beware of Betterbee

    Bluegrass, I have to disagree. I have no vested interest in Betterbee, but I am interested in seeing them succeed. With today's internet word, bad AND good travels much faster than in days past. I believe news about the new owners and their desire to provide good service and products will spread pretty quickly. I would encourage anyone who has recently had a good experience with the new Betterbee to post it here.

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