Page 1 of 2 12 LastLast
Results 1 to 20 of 74

Thread: Betterbee

Hybrid View

  1. #1
    Join Date
    Jun 2008
    Location
    Woodstock, NY,United States
    Posts
    42

    Default Betterbee

    May my experience serve as a warning to others. I'll make this as short as possible. A few weeks ago I spent $950 on frames at Betterbee and also got their pro uncapping fork. Got around to putting it away this week and noticed one of the prongs was shorter than the others. Called them up, explained what was wrong and that I'd like another one and sent it back (my expense) for an exchange. Got a call today telling me it was not defective, they would not ship another one without me paying for the shipping and that they would only refund my credit card less 10% restocking. They are so misguided. I explained if they did this they would lose a customer forever. They don't care, they don't care I just spent $950 a few weeks ago, or that last year bought 40 packages from them, they don't care that for $2.30 they have lost a customer forever.

  2. #2
    Join Date
    Jan 2011
    Location
    Great Falls Montana
    Posts
    3,831

    Default Re: Beware of Betterbee

    You are doing the right thing! Too many people these days act like some capon taking any insult or shoddy service. I will support your boycott by joining it.

  3. #3
    Join Date
    Jun 2008
    Location
    Woodstock, NY,United States
    Posts
    42

    Default Re: Beware of Betterbee

    Thank you!

  4. #4
    Join Date
    Dec 2005
    Location
    Brasher Falls, NY, USA
    Posts
    26,185

    Default Re: Beware of Betterbee

    One tine on a cappings fork was shorter than another? Really? By alot? Me thinks thou hath reacted overly much. As far as BB, yeah, we know. Been enuf Threads about them. Seems like they all aught to be combined into one. I hope this doesn't go on as long as other BB Complaints Threads.
    Mark Berninghausen "That which works, persists."

  5. #5
    Join Date
    Jul 2010
    Location
    moravia,ny
    Posts
    1,188

    Default Re: Beware of Betterbee

    this is kind of a overkill to jump on betterbee for something this minor. there are bad companies along with bad customers. I'm sure they will not miss you.

  6. #6
    Join Date
    May 2011
    Location
    Oswego, NY
    Posts
    54

    Default Re: Beware of Betterbee

    Try calling again and ask for someone in mgmt. This is a busy time of year for BB if you explain your problem to someone who understands the dilemma you have along with how much of a vested customer you are they may take care of your problem for you. I may be talking to a wall here but it may be worth a try.

  7. #7
    Join Date
    Jun 2008
    Location
    Woodstock, NY,United States
    Posts
    42

    Default Re: Beware of Betterbee

    Jeremy, thanks for advice. You're right, I probably should call and speak to Justin directly but as I understand he doesn't take calls from customers now and there was more to the story but I didn't want to drag on.

    This post was just to serve as a warning. Clearly they are able to weather beesource "posts of fury" about there company without making changes. I'm on a board of a bee club of 100+ members and I constantly hear our members grouse about Betterbee, this was for the new beekeepers to let them know there are better choices for their beekeeping supplies.

  8. #8
    Join Date
    May 2008
    Location
    Concord, CA
    Posts
    4,081

    Default Re: Beware of Betterbee

    Started my BB boycott last year. Its odd they don't care more about customer service.
    Dan

  9. #9
    Join Date
    Sep 2011
    Location
    Skiff, Alberta, CA
    Posts
    355

    Default Re: Beware of Betterbee

    Quote Originally Posted by beeware10 View Post
    this is kind of a overkill to jump on betterbee for something this minor. there are bad companies along with bad customers. I'm sure they will not miss you.
    I will support the boycott. There are lots of other great places to do business.

  10. #10
    Join Date
    Oct 2011
    Location
    Sheboygan, WI, USA
    Posts
    128

    Default Re: Beware of Betterbee

    Wow, After reading this thread and the mention of other threads regarding service at betterbee I think I will make it a point to avoid that company in the future. HTK seems to be friendly and have some good deals. I'll stick with them.
    To find out more about me go to
    www.broomsbylittlejohn.com

  11. #11
    Join Date
    Apr 2010
    Location
    Orangetown, NY
    Posts
    34

    Default Betterbee

    I have never been that happy with Betterbee's service. Most recently I tried to order two stainless steel acorn nuts with metric threads for my extractor. They told me they don't carry the part. I asked for information on the manufacturer and they told me to go to a hardward store.

  12. #12
    Join Date
    Dec 2005
    Location
    Brasher Falls, NY, USA
    Posts
    26,185

    Default Re: Betterbee

    Which is what I would have reecommended before recommending going to Betterbee. It should be a common item readily available w/out the cost of shipping.

    What were you hoping for? That they would have sent them to you for free?
    Mark Berninghausen "That which works, persists."

  13. #13
    Join Date
    Jul 2010
    Location
    moravia,ny
    Posts
    1,188

    Default Re: Betterbee

    the postage would have cost more than the nuts. as I said before there are bad companies and bad customers. why bash them for something you should handle yourself.

  14. #14
    Join Date
    Apr 2010
    Location
    Orangetown, NY
    Posts
    34

    Default Re: Betterbee

    A solution, information on precisely what size nut to order. Otherwise, going the hardware store requires taking the entire top assembly of the extractor as the bolts are permanently attached to the latter.

    RP
    Recognizing deviance for what it is.

  15. #15
    Join Date
    Jul 2009
    Location
    Olympia, WA
    Posts
    85

    Default Re: Betterbee

    I too have experienced some frustration in my business dealing with Betterbee. No need to rehash my experiences because I have happily found a solution to this particular frustration. However, I deal with several different bee supply companies. I guess under normal conditions of how each company is run, different companies would produce different levels of service and experiences. My sincere questions for fellow keepers are;
    Has anyone received similar “frustrations” from any of the other bee supply companies?
    To answer my own question here- I would be hard pressed to find any kind of complaint about any of the other companies I deal with
    Not to defend anyone- are we just piling up on Betterbee? I’m just asking on this one because I as I said earlier, I have had similar problems with them.
    Does anyone have a theory on why there seem to be this level of disconcern by this particular company?

  16. #16
    Join Date
    Nov 2009
    Location
    Louisburg, NC
    Posts
    50

    Default Re: Betterbee

    I had a bad experience with them too. I ordered labels 6 months ago anticipating needing them this summer. When I opened the box they were the wrong size, and I think it was Betterbee's error. Over the phone they were unsympathetic and inflexible about their 30 day return policy. Not a big deal but VERY poor customer service and a calalier attitude. I told them they had lost a long-time customer and they seemed to care less. I would not recommend doing business with them to anyone. There are plenty of companies out there that offer good service.

  17. #17
    Join Date
    Sep 2004
    Location
    Utica, NY, USA
    Posts
    50

    Default Betterbee

    I hear that there is new management. Can anyone confirm? If so, how do they seem to be doing?

  18. #18
    Join Date
    May 2012
    Location
    Cheyenne, Wyoming, USA
    Posts
    1,693

    Default Re: Betterbee

    I am interested in this, too.

  19. #19
    Join Date
    Dec 2008
    Location
    syracuse n.y.
    Posts
    1,826

    Default Re: Betterbee

    I don't know about new management but a friend of mine confirmed his order for pick up on friday, to pick up sat. AM. drove in and all kinds of people milling around, one person had a portable pc, connected to bb's web site and said they were closed due to power failure. friend said gee Micky D's and the house next door had power, the server they were talking to had power, if they didn't have power would seem some one would show up and hand out the orders to people that had driven 2 and three hours to get there stuff. My friend canceled his order but was still out the gas and time, would seem they have lost a few more customers.
    mike syracuse ny
    I went to bed mean, and woke up meaner. Marshal Dillon

  20. #20
    Join Date
    Dec 2005
    Location
    Brasher Falls, NY, USA
    Posts
    26,185

    Default Re: Betterbee

    I guess someone was trying to save on shipping? Maybe next time someone will consider the cost of shipping worth it, considering what one would spend if "the power is out."
    Mark Berninghausen "That which works, persists."

Page 1 of 2 12 LastLast

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Ads