I placed two separate orders with Russell's Apiaries.
The first order was for a Stainless Grafting Needle: http://russellapiaries.webs.com/apps...s/show/2130403
Brushy Mountain sells the same grafting needle, as does Mann Lake. However, Russell's is $10 while Brushy and Mann Lake has the lowest price of $12. Oh, and the $10 included shipping. Not only was I able to get it for cheaper, but he included a free chinese grafting needle, and another metal one of a different variety, so that I could "try out" a few different kinds and see what works best for me. He did this after I explained my difficulty using another type of needle.
The second order was for two Sunkist queens.
I placed the order in January, and chose a shipping date as close to 4/1 as he could get, but no later than 5/1. Given the weather issues he's been having, I expected closer to 5/1 (or even later). Two queens made it to my door by 4/18. The USPS banged up the package a little, and only one made it alive. I notified Russell, and he sent me a replacement Sunkist, along with more FREE QUEENS to help me with my breeding operation. The second package was in a box, instead of an envelope, and he provided a tracking number (after my request) FREE OF CHARGE. This time he ensured I got my package on time.
The first queen I installed did not take (I think, not 100% sure just yet). But if it didn't take, it is due to my own issues.
Russell may be difficult to get ahold of, but once you do he solves your problems. It's so refreshing to deal with someone who actually understands what it means to take care of your customers. Just because of that, I'd be willing to pay TWICE the price for the queens, if I had to.
World class customer service. Stellar performance. I'm not interested in purchasing from anyone other than Russell from here on out!