Re: Newbie and Dadant experience
I'm not sure just exactly how these branch stores are set up, they may be independent contractors almost like franchises instead of corporate owned.
I would pass your concerns and grievences on to the coporate office in Hamilton, IL if I were you.
They may need to find a different local beekeeper business person to handle their supplies in the area.
Might be an opportunity there.
I have always had good interactions with them.
They have bent over backwards to correct mistakes, inform me of backorders, and apologize for any inconviences.
Sometimes they have offered upgrades with no increase of cost.
Sometimes they substituted select when I ordered commercial, and I only paid for commercial.
I have ordered over the phone, gone to pickup in person, and had something be out-of-stock, . They offered to ship free of charge when it came in or scratch it off the ticket. My choice. All with apologies. Office help and the shipping gals.
When I have experiences with a supposed business as you have I tend to 'vote with my feet' and try to leave some foot prints on their carcas as I go.
You're doing that by posting here.
If the problem is the particular business owner, I have assisted another individual to setup in competition and put the 1st out-of-business.
I hope your future endeavors are satisfactory.
Push, Pull, or get Out of the Way