I harvested some of the pepper tree honey tonight. While I was cleaning my extractor tonight I lost the cuppler between the motor and the basket. So I e-mailed maxant at 18:57. I got an answer back from them at 19:12 thats right at 15 min. The parts are on the way. I call that customer service at its best. I want to thank you guys and gals for pointing me toward the Maxant extractor. I am impressed with there service. Thank you Maxant...