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Thread: Betterbee

  1. #1
    Join Date
    Jun 2010
    Location
    Gypsum, Colorado, USA
    Posts
    43

    Default Betterbee

    I ordered some honey soap from Betterbee but I forgot to order the labels When I called to order the (20) labels, they wanted $20.00 to ship I asked why they couldn't just put them in the regular mail (around a $1.30 US mail), they said they only ship UPS. It seems to me in the spirit of good business practice, they could do me this one small favor for one of their repeat customers! As a business owner, I have gone the extra mile without expecting anything in return except the hope that the customer walked away with a good business experience and remembering that when there lookin to buy from me later. It's just plain old fashioned good business.

  2. #2
    Join Date
    Jan 2011
    Location
    Las Vegas, NV
    Posts
    93

    Default Re: Betterbee

    Hate to say it but I can see both sides of the argument on this one. The one thing that I agree on is that $20 for shipping on labels is excessive.

  3. #3
    Join Date
    May 2008
    Location
    Concord, CA
    Posts
    3,968

    Default Re: Betterbee

    I agree $20 way to much, even for ups. I prefer to do return business with companies who go the extra mile also, & I remember the ones who don't even try.
    Dan

  4. #4
    Join Date
    Sep 2007
    Location
    Phelps Co. Missouri USA
    Posts
    856

    Default Re: Betterbee

    I agree, these business can't tell me they don't have many orders a day that could not be Mailed in a envelope or small package, that could be picked up by a mail cairrier , and sent at a much cheaper rate !

    Part of the hang up is, they would have to purchase Ahead of Time Postage for the packages to be sent.

    Of course also remember folks, money and gifts under the table, still buys lots of business's.

    It's part of a business plan called ; Custmer RIP Off

    Been there and done that !

    PCM

  5. #5
    Join Date
    Feb 2011
    Location
    Lancaster MA USA
    Posts
    1

    Sad Re: Betterbee

    I empathize with your experience with Betterbee as I am about to post a very similar experience. The bottom line is that they adhere to business policy / practices at the expense of losing customers. I have been beekeeping for 10+ years and have spent hundreds of dollars with Betterbee INc. In my case they would not accept return jars that were over the 30 day return policy in spite of my wanting to purchase larger size jars and would happily absorb the shipping costs. They must be doing pretty well for themselves to just not care about their customer base. They lost a good customer in me.

  6. #6
    Join Date
    Jun 2009
    Location
    Montgomery County, NY
    Posts
    1,326

    Default Re: Betterbee

    I personally do not purchase anything from them. They cost on everything is so high I can buy it from Mannlake and pay for shipping and save money compared to shopping with them.

    From what I understand of the local folks that used to work there when the business changed hands the companies attitude changed for the worse.

  7. #7
    Join Date
    Jul 2010
    Location
    Auckland,Auckland,New Zealand
    Posts
    5,443

    Default Re: Betterbee

    The UPS thing is a major drama, especially if you live where i do. Some things the shipping is more than the item.

    However when I queried a place (not Betterbee) on this, they told me it's because of fraud. People buy stuff on the net purely to get money, they just claim it never arrived & ask for a refund. If it's sent UPS the vendor is covered.
    44 years, been commercial, outfits up to 4000 hives, now 120 hives and 200 nucs as a hobby, selling bees. T (mostly).

  8. #8
    Join Date
    Dec 2005
    Location
    Brasher Falls, NY, USA
    Posts
    24,432

    Default Re: Betterbee

    A similar Thread to this one went on for some time a while ago. I appreciate that people might wish to vent. I have similar opinions based on similar experiences from much longer ago. Maybe this Thread should be added to the other Thread, however that is done.
    Mark Berninghausen "Ships at a distance have every man's wish on board." Zora Neale Hurston

  9. #9
    Join Date
    Mar 2010
    Location
    Clinton County, Michigan USA
    Posts
    299

    Default Re: Betterbee

    Dadant, at least the Albion branch, will ship your small orders by USPS (grafting tools in my case). Got them the next day!

  10. #10
    Join Date
    Sep 2004
    Location
    Utica, NY, USA
    Posts
    50

    Default Re: Betterbee

    $20 to ship maybe a pound to MA? The actual UPS maximum charge to ship 1 pound to a residence in MA is $7.94. That is a markup of $12 for Betterbee! If there is fraud, that is where it is!

    They will not be in business long!

  11. #11
    Join Date
    Jan 2011
    Location
    Carlsford, Indiana, USA
    Posts
    52

    Default Re: Betterbee

    Shipping charges are the bane of the beekeeper. If only amazon.com sold beekeeping supplies!

    Maybe someday in the not too distant future...

    Last edited by Ueli Hoffmann; 02-11-2011 at 12:27 PM. Reason: content

  12. #12
    Join Date
    May 2010
    Location
    Lumberton, NC USA!
    Posts
    94

    Default Re: Betterbee

    I am empathetic for your situation BUT, you just helped me decide who NOT to buy my supplies from in the future. For that, I thank you!
    "Death smiles at everyone. Marines smile back!"

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