Well a couple of weeks ago after lurking in the shadows I decided to take the plunge. After alot of questions and doing some research I headed over htkbeesupply and put in my order for a starter kit. Much to my joy the kit arrived yesterday, my Wife said that the UPS person just left it on the front porch and appeared not to be to happy about the weight (45lbs). Well after opening the package there was definitely some damage (6 pieces). I emailed the owner of the website and much to my surprise he has answered all of my emails almost instantly and promised replacement parts right away. People like him and the ones on this website have made my journey and new obsession GREAT. Thanks!!!