H.Thomas Krantz Beekeeping Supply

[Lorren]

This is a small company out of Frederick, Md. I obtained my 2 nucs from them this year and a shipment of woodenware. I have been extremely happy with this company. Chris is the person I dealt with both times, and I must say he has gone out of his way to make sure I was more than satisfied. I highly recommend them based on my dealings with them.

[bk21701]

Thank you, it was nice meeting you! I appreciate your feedback.

[Lorren]

Chris-I didn't know you were on this forum. The thanks goes to you really, for going out of your way every time I came to you for something. By the way the nucs are doing great!! Growing very well. My son wants to start hive next year so you will get the business. Thanks again.

[ChristopherA]

http://htkbeesupply.com/index.php?route=common/home

Alls I have to say is excellent.

I got 2 nucs today. They were well packaged and a lot of additions were added for little to no cost. Great pricing, pretty good selection, and if you see something you want that is cheaper elsewhere, give them a call.

Great communication, customer service in answering all questions.

Giving them a shout out!

[Peakebrook]

I have purchased equipment from several different supplies before, but had never purchased wooden ware from H.T. Krantz until recently. I purchased ten select unassembled hive bodies. Unfortunately, the box joints fit poorly. The fingers were too wide to fit into the corresponding side. I had to trim the top portion of each finger of the short side in order to assemble the boxes. Maybe a bad batch, but glad I didn't order more.

[bk21701]

Our finger joints are made to fit tight, its that way so the box is stronger. The fingers are not wider than the joint, they're about the same size giving you a tight fit. Most of my customers purchase them from us for just that reason. They're easily assembled using a rubber mallet and generally only takes about 3 to 4 hits per side to interlock the joints together. I would have been more than glad to have helped you with your assembly if you would have contacted me. A simple phone call or email and you wouldn't have had to go through trimming the fingers.

[bk21701]

I've uploaded a video going over the finger joint assembly. This box is from the same batch as the customer who left a complaint above.

[Lorren]

Peakebrook- I know I am late to this but I have always been happy with the quality of the woodenware from Krantz. I am not sure what happened in your situation but I know if you ever find you have a problem in the future a phone call to Krantz and I would bet the problem would be corrected immediately. I really appreciate the service I have recieved even at the last minute and asking for a rush Krantz made it happen for me.

[davo]

I found HTK Beekeeping Supply through this forum and I went down to the new retail location and met Chris. I'm starting over from scratch this year, and Chris was super helpful and had everything I was looking for and then some. I think I was his first retail customer.

It's great to get good prices and not have to pay shipping! I would drive from out of state to do business with Krantz. I'm glad I don't have to.

[rnsykes]

I ordered a bee suit for my daughter from them on the 14th of May. According to my bank, the payment went through on the 15th. As of today, the only thing i've gotten from them was the automatic confirmation e-mail that my order was processed. I e-mailed them last week (because their website says that e-mailing is the preferred contact method), and haven't gotten a response yet. I'm wondering what is going on. It's not like they are shipping the thing to Edmonton, I'm only about two hours away. I understand that they are a small company, and I also get it if the items I ordered are out of stock. But my daughter doesn't want to hear my excuses. If they had said something up front, it would have been different and i was always under the impression that companies don't charge your credit card until the items ship. I hope to get a response from them soon, and look forward to doing more business with them in the future if everything works out.

[bk21701]

Hello, You sent an email to us on the 23ed. I received no other email last week from you. I'm trying to keep up with emails as best as I can. We also have an auto reply up right now letting customers know that we are a little behind and are answering emails and shipping orders as fast as we can. That auto reply goes out to every email sent to us. I've been up since 5 am and I'm now sitting down to answer emails at 7pm and will be doing so for the next few hours. I understand its just for a suit and you are close but right now we are processing orders in line as they come in. Earlier in the year we tried to send out smaller orders right away but found that all that did was just compound on top of each other and the other orders were taking longer to fill. Right now its a double edged sword. If I sit down and answer emails the same day they come in then we aren't producing product and we're falling even behind on orders. But if I'm in full production for 12 hours a day then I don't get to emails. I am balancing between production, packing and emails as best as I can. Normally this time of the year we have slowed down a bit but so far this year we are doing much more business at this time of the year. As I was packing orders earlier today for shipping we were packing orders from May 14th so your order will most likely get pulled when I get into work tomorrow if it didn't already get pulled today.

[Eddie Honey]

Got my Maxant 3100P from HT Krantz.
First class from placing the order through product delivery.
Repeat business for sure.

[rnsykes]

Hello, You sent an email to us on the 23ed. I received no other email last week from you. I'm trying to keep up with emails as best as I can. We also have an auto reply up right now letting customers know that we are a little behind and are answering emails and shipping orders as fast as we can. That auto reply goes out to every email sent to us. I've been up since 5 am and I'm now sitting down to answer emails at 7pm and will be doing so for the next few hours. I understand its just for a suit and you are close but right now we are processing orders in line as they come in. Earlier in the year we tried to send out smaller orders right away but found that all that did was just compound on top of each other and the other orders were taking longer to fill. Right now its a double edged sword. If I sit down and answer emails the same day they come in then we aren't producing product and we're falling even behind on orders. But if I'm in full production for 12 hours a day then I don't get to emails. I am balancing between production, packing and emails as best as I can. Normally this time of the year we have slowed down a bit but so far this year we are doing much more business at this time of the year. As I was packing orders earlier today for shipping we were packing orders from May 14th so your order will most likely get pulled when I get into work tomorrow if it didn't already get pulled today.

Thats wonderful news. My daughter will be excited, and I'll certainly be ordering through you again. Thanks for the quick reply!

[rnsykes]

Got my Maxant 3100P from HT Krantz.
First class from placing the order through product delivery.
Repeat business for sure.

Wow, you're close, and I may be in the market for some chimney service in the near future.

[Eddie Honey]

Wow, you're close, and I may be in the market for some chimney service in the near future.

Sure thing

[virginiawolf]

I like the shallow boxes I got from H.T. Krantz They are nice quality and the shallow wooden frames from them are nice too.
I'm glad that they are out there and will purchase from them again. Jeff

[honeybeebee]

I ordered a ultra breeze type jacket from them ....took awhile ..I had questions about sizing it and they emailed my back fast...I like jacket although the zipper is on wrong side...not the back..the left...women's ...no problem...guess they thought honeybeebee was female. :-) and they have a store now ?... I'm going ....beautiful area and near a casino

[bk21701]

We are about 20 minutes from the WV line and another 10 minutes drive is a rather large casino and horse track. Just don't come by this weekend, we'll be closed this weekend.