Last week, I realized I needed some stuff, so I gave Betterbee a call. A girl named Liz took my order. She was very pleasant and answered all my questions. The items I wanted were all in stock. I told her I'd be there in a couple of hours. Got a friendly greeting at the front desk, and after a brief wait, another girl brought out my order. We talked for a minute or two and she was also very nice. I checked my order and everything was there. No complaints here. Got great service with smiles.