The Maxant 3100P I ordered came today.
I sent them an email on 7/11/10, Sunday afternoon, with my intended order and shipping info, I was surprised to see a reply that evening.
I called the next morning to confirm order and give credit card info, and talked to Jake, he was very helpful and within a few minutes the call was done.
I have not extracted with it yet but as a metal worker with 23 years of experience I must say it is a very nicely made unit. The design and workmanship seem to me to be first rate.
I would rate my experience as very good, great customer service, fair price for a very nice machine.
I would not hesitate to recommend Maxant as a vendor.