This post has (2) purposes. I want to let anyone know who has a GMC / Chevy 6.6L Duramax Diesel engine that there is a Service Notice (attached at bottom concerning injector failures. If you have a 2001 or 2002, like me your out of luck at this time if your injectors fail. If you have an 2003 or 04, you have a chance to get the injectors tested and get them fixed under the Service Notice.
My 2002 GMC 2500HD with the 6.6L Duramax Diesel engine has (8) failed injectors at 83,000 miles and the cost to repair isn’t cheap. GMC Service Request Number: 71-839629110
GMC has told that they will not stand behind their product in any way of support, even thou based on the Service Technical Bulletin they knew they have and had installed defective injectors into their engines. They issued this notice to their dealers, BUT never informed their customers!
Unfortunately, I have found out that my situation is far from unusual. http://www.duramaxforum.com/forum/6-2l-diesel-forum/33054-fuel-injector-problems.html
The best part is try and get a contact number for GM / GMC that isn’t their call center.
I guess when the American public bails you out, you no longer have to stand behind your products.
I can honestly say that I have NEVER been treated and dismissed is such a manner by any company that I have ever done business with.
I have purchased my last GM product based on this issue and the complete.
#04039B: Special Coverage Adjustment - Injectors-Replace - (Nov 19, 2007)
Subject: 04039B - Special Policy Adjustment - Injector - Replace
Models: 2001-2004 Chevrolet Silverado
2001-2004 GMC Sierra
2003-2004 Chevrolet Kodiak
2003-2004 GMC TopKick
Equipped with 6.6L Duramax Diesel (RPO LB7 - VIN Code 1) Engine
THIS BULLETIN IS BEING REVISED TO ADD 2004 MODEL YEAR TRUCKS. PLEASE DISCARD SPECIAL POLICY BULLETIN NUMBER 04039A, DATED OCTOBER, 2006.
Some customers of 2001-04 model year Chevrolet Silverado; GMC Sierra; 2003-04 Chevrolet Kodiak and GMC TopKick vehicles, equipped with a 6.6L Duramax Diesel (RPO LB7 - VIN Code 1) engine, may experience vehicle service engine soon (SES) light illumination, low engine power, hard start, and/or fuel in crankcase, requiring injector replacement, as a result of high fuel return rates due to fuel injector body cracks, ball seat erosion, or high pressure seal extrusion (refer to Corporate Bulletin Number 04-06-04-007G and SI).