I live near Utica NY, so have purchased from Betterbee for many years. Working with Bob Stevens, the deceased owner, was a pleasure. His son seems to be in charge now, but his former wife is listed as President.
I was on hold 7 minutes the other day waiting for someone to take my order! I wanted to buy Sundance traps, but they say they can't get a supply from the manufacturer. I called the manufacturer (Ross Rounds) and they said they have plenty of inventory, but no pending orders from Betterbee! Any idea who is lying to me? Everytime I talk to Bob's son he is condensending, agrees with everything I say, and then does absolutely nothing.
Other beekeepers around here are having the same difficulty and some are saying they will no longer deal with Betterbee.
I ordered the Sundance traps from Brushy Mountain who shipped from PA and delivered the next day.
Are these problems limited to beekeepers in Utica? Should we all switch to Dadant and Brushy Mountain?