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  1. #21
    Join Date
    Mar 2009
    Location
    Poplar Bluff, Missouri, USA
    Posts
    2,308

    Default Re: Dandant-evaluation of service

    I picked up a decently large order (for me) Thursday at the Dadant home office in Hamilton, IL. I had ordered part of it in Feb. and part in March for late May pickup. I also added several items to the order Thursday morning. Everything was ready and waiting for me. Except one item I bought Thursday they only had one left, and I got it! LOLOL

    As Arlen was bringing the items to me at the loading dock, and I was loading, we were talking about the business. They are literally swamped, with several hundred orders a day. They have extra staff and are working overtime. He was very friendly, but couldn't believe the beeks who order on Monday and expect it on Friday. Or they order over the internet on Sunday night, and expect to receive it Tuesday in the mail.

    There's always two sides to every story...I'm not saying the beek is right and Dadant is wrong, or Dadant is right and the beek is wrong. Ordering equipment is like working the bees, you have to plan ahead. If you don't, you're going to get burned. I order from several different places, and always far in advance of my needs. I learned this lesson the hard way...that's why I remember it! Some places I've bought from I'll never buy from again, but Dadant and Kelley's are ones who will get my business every time.
    Regards,
    Steven
    "If all you have is a hammer, the whole world is a nail." - A.H. Maslow

  2. #22
    Join Date
    Nov 2008
    Location
    Bermuda
    Posts
    129

    Default Re: Dandant-evaluation of service

    Quote Originally Posted by StevenG View Post

    As Arlen was bringing the items to me at the loading dock, and I was loading, we were talking about the business. They are literally swamped, with several hundred orders a day. They have extra staff and are working overtime. He was very friendly, but couldn't believe the beeks who order on Monday and expect it on Friday. Or they order over the internet on Sunday night, and expect to receive it Tuesday in the mail.

    There's always two sides to every story...I'm not saying the beek is right and Dadant is wrong, or Dadant is right and the beek is wrong. Ordering equipment is like working the bees, you have to plan ahead. If you don't, you're going to get burned. I order from several different places, and always far in advance of my needs. I learned this lesson the hard way...that's why I remember it! Some places I've bought from I'll never buy from again, but Dadant and Kelley's are ones who will get my business every time.
    Regards,
    Steven
    Steven you saved me a lot of typing.
    Most of my orders I get through ocean freight. So I have to wait a about 4 days for a shipping quote, week or two just to gets trucked to the port after it leaves Dadant or Kelley. Then If the order misses the ship (happens all the time) I have to wait another 2 weeks before the next ship( if it will fit on the next one).Then it still spends a week out at sea. Put it this way i had to wait 2 mouths 3 weeks to get a 60 frame extractor.

    Some beek don't know how good they have it, so let me enlighten you. I'm suppose to get an order on the Monday two pallets of EMPTY PLASTIC BOTTLES approx $1,600 order ocean freight approx $2,600 a mouth & 3 week later hopefully. I had to wait 2 weeks to get the shipping quote. The first week the manufacture wouldn't call me back. When I called them up they was trying to find someone to ship ocean freight to Bermuda as I requested in my email. Of curse trying to take the easy/ fast way out they call FedEx & got a int freight quote 1 week in transit for approx $8,000 shipping only (asked them just for kicks and they where still hesitant to tell me).

    As for small orders where slowest FedEx or parcel is fees-able, shipping = at least price of order and 2 week min form the time order is placed.
    “The bitterness of poor quality is remembered long after the sweetness of low price has faded from memory.”

  3. #23
    Join Date
    Apr 2010
    Location
    Nacogdoches,TX,USA
    Posts
    76

    Smile Re: Dandant-evaluation of service

    i have had good luck ordering directly from dadant paris branch recently ordered on tuesday recived order friday

  4. #24
    Join Date
    Jan 2010
    Location
    Brandon, Florida
    Posts
    37

    Default Re: Dandant-evaluation of service

    Sydneyknits, I can understand your frustration and while what I'm about to say is going to echo what others have already said (thanks StevenG), I'd like to just add to the numbers. The Spring/Summer is the most hectic for Dadant here in Florida. I personally have and will continue giving business to the High Springs branch. I'm not an adherent or anything but they've been pretty good. The words of warning/wisdom are best summarized

    1) Paper trail - Faxing orders is the best way to order with any company that works primarily with commercial customers.
    2) Quotes - try to get quotes on everything you buy, because you can sometimes get unlisted deals/prices.
    3) Order in advance of need - make sure you have 3 weeks for things to go wrong and get fixed.

    That's from a commercial perspective.

    I've had some bad experiences with the High Springs branch, namely not having what I ordered. Problem originates with the front office over selling, it's a good problem for the seller but bad for the customers. Sometimes they will eyeball something on a shelf without knowing that it was already sold because of the hundreds of orders they've processed. They've admitting it's getting to be a problem and have been trying to sequester products in the back room. Example: I was pretty pissed that the gallon of Bee Quick I ordered from Dadant wasn't there when I did a pick up and had to be ordered in a rush from Rossman's.

  5. #25
    Join Date
    May 2009
    Location
    Covington, Ga, USA
    Posts
    1,549

    Default Re: Dandant-evaluation of service

    I like the dadant frames. I tried the kelleys and amazingly, I can go to TN to the ag store and buy them and drive home cheaper than i can get them shipped from Kelleys. Where i am, they are BY FAR the highest for shipping, so I thought I'd try Dadant. I ordered expecting a week/2week delivery and thats what I got. Problem was that they sent me deep foundation. I called the main office on the website and they were as friendly as can be and told me since it shipped from Ill. that I would have to call that branch, so I did. I was still in no hurry and quite frankly in a great mood thanks to the main office so I called the other office. The lady who answered the phone was a very bad word. She blamed it on me ordering the wrong stuff and when I said ma'am, I am looking at the order here and comparing it to the website, and I ordered the right thing. It must be an internal mistake, no big deal, just please get the foundation to me when you can(still being nice at this point). She then replied and said, well, it looks like the main office screwed up the order when they faxed it over. I just laughed and needless to say was irritated at this point. I said, so they printed it and faxed it. She said yes sir, and I said, so, i have the same copy you do that is put into the box and she said yes sir....then she realized what she did. They had shipped it wrong from their office by mistake. No Big deal just send me the correct foundation. This lady blamed everyone and their brother except herself. It was pathetic to say the least. She said they would send me the correct foundation if I paid for shipping and I just laughed and told her to send an RMA and come get everything. Finally after talking to her supervisor, my foundation was sent to me via overnight. When i was done, I called the corporate office and gave them my opinion on the service of the branch, what happened and everyhting else. They sent me all kinds of freebies and my last order shipped very quickly. I wasn't after freebies, heck i didnt even want the deep foundation, I just wanted someone to say sorry, we'll get it to you. Not sure why she couldn't but she couldn't. After talking to the main office, I have not had a probelm since. I like their frames the best for me and their shipping has beat everyone so far since I dont want to drive to Tn. I will bend over backwards to help someone if I can, but since they treated me that way, I am cautious with them. I handled it and havent had a problem since as I stated above. I do order way before it becomes an emergency though.....
    "You laugh at me because I am different, but I laugh at you because you are all the same."

  6. #26
    Join Date
    Jan 2010
    Location
    NAVAJO, ARIZONA USA
    Posts
    174

    Default Re: Dandant-evaluation of service

    Well I decided to try dadant again and was not impressed. It took a week just to put 10 sticky boards in a box. If you are that busy hire more ppl. I have ordered from mann lake and the stuff was shipped in a couple days. I live in a rural area so order almost everything except food it seems online. Dadant is the slowest to ship I have ever used.

  7. #27
    Join Date
    Mar 2010
    Location
    Greensburg, Ky.
    Posts
    1,148

    Default Re: Dandant-evaluation of service

    Devdog108, was it the frankfort ky branch???????
    Dont ever call the dadant & Sons Inc in Frankfort ky, there is a girl there that answers the phone that knows nothing about beekeeping and she just answers the phone. She isnt affraid to pretty much tell ya either. The other day i called and wanted to order over $200 worth of equipment, i had given her the part number and the name and the amount...She kept cutting me off to do something else and kept saying she was sorry that they was busy...This went on 10 times but i never said a word. Then at the end i wanted to ask a question about the fume board, all i wanted was to replace the quilt...She said i dont know what a fume board is, i dont know much about beekeeping! So im in front of my computer looking the part number up so she can look at it and learn! She said is that it sir??? I said not yet im looking up the part number for you since u dont know nothing about beekeeping....OMG she said Sir i didnt say i didnt know anything about beekeeping...i said ok you dont know much about beekeeping and im trying to help...She said u know what sir, im not taking your order, your rude!!!! I thought what the heck???? Rude???? Here i am doing the work for this girl and she calls me rude and then...SHE HANGS UP ON ME!!!..Now im mad!!! I call the main office in Illinois i get told that my order wont be shipped for 2 weeks...I thought wow but atleast i didnt get hung up on and be called rude. What would anyone do in a situation like this???? I was very nice to the person and i didnt deserve that girls mouth and the way she went off i dont think anyone should deserve to be treated like that to be honest about it! All i know is i cancelled my order after thinking about it and thinking about it and i can say this,....I WILL NEVER ORDER FROM DADANT & SON'S INC AGAIN!!!!
    Last edited by honeybeekeeper; 06-22-2010 at 04:27 PM.

  8. #28
    Join Date
    Jan 2007
    Location
    Milwaukee WI
    Posts
    264

    Default Re: Dandant-evaluation of service

    I just wish they would be open on Sat this is Watertown WI most of the Beekeepers are people who have a JOB He is Open in April on Sat but that is all on Saturday. In the US there are 60% of the beekeepers are par time from 2 hives to 150 we cant go there in the week. He just lost 300 bucks today. I know it is a Holiday weekend but at least he could do is set his hours. he is now closed on Sat, and Monday. MMM I wonder how much he losses each week. I have bought a lot from them. I was going to buy 200 jars and other things Now I m calling on Tuesday and go to the bottle Manufacture to get my 200 jars for Honey.
    Paul
    Wishing you all the best of tomorrows and good honey

  9. #29
    Join Date
    Jun 2010
    Location
    Washington County, Arkansas, USA
    Posts
    55

    Default Re: Dandant-evaluation of service

    My family and I have ordered from Walter T Kelley for decades now, and have never had any problems, always good service, products, etc. However, recently I thought I would give Dadant a try just to see. Won't do it again. I had no problems with shipping, but I ordered 50 frames, and they were shipped from the TX factory. Of those 50 frames, several parts are still laying around because they were too warped to even put together, and I had to remove several from the hives because they warped after I put them into use. Being a carpenter, I know that getting well cured wood is well nigh impossible, but it seems that they just used the wood as it came off the stack, and didn't give it time to cure in the shop, or didn't cull the bad pieces. Whatever happened, the quality control was poor, and I will go back to Kelley's for all future orders. That being said, unless I run out of time, all of my woodenware will be made by me in my shop. That way, I can't gripe at anyone but myself.

  10. #30
    Join Date
    May 2010
    Location
    chicago, illinois
    Posts
    20

    Default Re: Dandant-evaluation of service

    I agree Paulbee#1,

    I called them on Friday thinking they would be open on Saturday or even Monday, What a disappointment. Going to harvest some honey this week and need jars. I wanted to drive up and get them,since they don't guarantee against breakage in shipping. Oh well,their loss again.

  11. #31

    Default Re: Dandant-evaluation of service

    Went to Dadant in VA. They need computers, its hellishly unorganized. The people running it are great, theres good gear there, its just all paper and carbons. Brushy is alot more organized on the computerization and my orders are always waiting for me, dadant was alot more hairy... and the inventory levels werent very commercial level... sounds like Illinois has made them the black sheep...

  12. #32
    Join Date
    May 2010
    Location
    Fallon NV USA
    Posts
    94

    Default Re: Dandant-evaluation of service

    The Chico CA store is the same way, all handwritten and unorganized....

  13. #33
    Join Date
    Jun 2010
    Location
    Elizabeth, Colorado, USA
    Posts
    33

    Default Re: Dandant-evaluation of service

    I've only ordered from them once, so I don't have a huge sampling of their service, but that one order did come in a timely manner and was complete. As of this point, I wouldn't have an issue reordering from them.

  14. #34
    Join Date
    May 2008
    Location
    Mansfield, La.
    Posts
    5

    Default Re: Dandant-evaluation of service

    I have ordered several times fom the Paris,Tx. branch with no problems. On larger items the shipping costs were less than my travel expense and the order would be here within a week. Other times I tell them when I will be by to pickup and my order is waiting on the dock for me. I do know there is a back order for assembled frames with foundation. I am told a september delivery so I will have to wait and see. Like the dadant frames better than mann lake or kelly'e. The Kelly split bottom bars give a place for the hive beetles to lay eggs from the bottom and the ears brake off too easy.

  15. #35
    Join Date
    Apr 2010
    Location
    Rochester, Minnesota, USA
    Posts
    43

    Default Re: Dandant-evaluation of service

    Ordered my kid a size 4 sheriff brand bee suit on the internet from them. The website said "5-7 days to ship". It shipped within that time, and I got the order, which was correct. Very small, simple order, but got what I ordered within the time I expected.

  16. #36
    Join Date
    Mar 2010
    Location
    Lake,Indiana,USA
    Posts
    81

    Default Re: Dandant-evaluation of service

    I recently ordered from the michigan office. I didn't have any problems. The guy i talked to sounded like he knew the catalog by heart. It came quickly and was all there.

  17. #37
    Join Date
    Feb 2009
    Location
    Monongahela, Pennsylvania, USA
    Posts
    78

    Default Re: Dandant-evaluation of service

    I deal mostly with the Waverly, New York branch. Service has always been great and products ship quickly. Last week ordered a heated controller to heat and clarify my honey and I am admiring it tonight. Can't wait to try it out this week.
    Good job Dadant.
    Al

  18. #38
    Join Date
    Feb 2009
    Location
    New Cumberland, PA
    Posts
    1,380

    Default Re: Dandant-evaluation of service

    I am midway between the Dadant Virginia and New York locations -- I have ordered from both and was very satisfied with my order from either location.

  19. #39

    Default Re: Dandant-evaluation of service

    They do not need to be open on Saturdays. The sales at Dadant are up every year and this year it is up by another 30%. They can not keep up with orders being open 5 days a week so your $200 does not weight on them much. Even if everyone on beesource stopped buying from them in protest it would not make a dent.

    I am not saying it is exceptable after all we are the customer!

  20. #40
    Join Date
    Nov 2007
    Location
    Hillsboro,Ohio
    Posts
    193

    Default Re: Dandant-evaluation of service

    We use the branch in Frankfort Ky. Clay and his people have been nothing but great to us. We are there 4-5 times a year and the service is second to none. Always helpful and ready to help us out. Keep up the great job and they will keep our business.
    life is like a box of chocolates,you never know what you are gonna get

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