I like the dadant frames. I tried the kelleys and amazingly, I can go to TN to the ag store and buy them and drive home cheaper than i can get them shipped from Kelleys. Where i am, they are BY FAR the highest for shipping, so I thought I'd try Dadant. I ordered expecting a week/2week delivery and thats what I got. Problem was that they sent me deep foundation. I called the main office on the website and they were as friendly as can be and told me since it shipped from Ill. that I would have to call that branch, so I did. I was still in no hurry and quite frankly in a great mood thanks to the main office so I called the other office. The lady who answered the phone was a very bad word. She blamed it on me ordering the wrong stuff and when I said ma'am, I am looking at the order here and comparing it to the website, and I ordered the right thing. It must be an internal mistake, no big deal, just please get the foundation to me when you can(still being nice at this point). She then replied and said, well, it looks like the main office screwed up the order when they faxed it over. I just laughed and needless to say was irritated at this point. I said, so they printed it and faxed it. She said yes sir, and I said, so, i have the same copy you do that is put into the box and she said yes sir....then she realized what she did. They had shipped it wrong from their office by mistake. No Big deal just send me the correct foundation. This lady blamed everyone and their brother except herself. It was pathetic to say the least. She said they would send me the correct foundation if I paid for shipping and I just laughed and told her to send an RMA and come get everything. Finally after talking to her supervisor, my foundation was sent to me via overnight. When i was done, I called the corporate office and gave them my opinion on the service of the branch, what happened and everyhting else. They sent me all kinds of freebies and my last order shipped very quickly. I wasn't after freebies, heck i didnt even want the deep foundation, I just wanted someone to say sorry, we'll get it to you. Not sure why she couldn't but she couldn't. After talking to the main office, I have not had a probelm since. I like their frames the best for me and their shipping has beat everyone so far since I dont want to drive to Tn. I will bend over backwards to help someone if I can, but since they treated me that way, I am cautious with them. I handled it and havent had a problem since as I stated above. I do order way before it becomes an emergency though.....