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  1. #81
    Join Date
    Dec 2008
    Location
    McLean County, Illinois
    Posts
    166

    Default Re: Dealings with Long Creek Apiary

    The risk is that at some point one of the following may likely happen. The supplier will close shop, taking all the remaining back order payments with them. The business will collapse under its own weight as payments for future orders slow and the supplier starts having problems paying out the promised returns. Such liquidity issues often increase as more customers start asking for their money.

  2. #82
    Join Date
    Feb 2009
    Location
    Murfreesboro, TN, USA
    Posts
    1,398

    Default Re: Dealings with Long Creek Apiary

    One vicious cycle we have here. I am sorry for those that have lost money and bees and sorry for the situation of Long Creek Apiary.

    But the bottom line is communication. Between customer and company and in their ads and websites.

    Based on everything I have read, (lack of) (honest) communication by Long Creek is behind everyone's problem.
    Last edited by USCBeeMan; 02-13-2010 at 04:04 PM.
    De Colores,
    Ken

  3. #83
    Join Date
    Sep 2008
    Location
    pell city,al,usa
    Posts
    20

    Default Re: Dealings with Long Creek Apiary

    i feel sorry for each and every person who has had to deal LCA.i ordered 2 packages in 08 got one in july of that year very late.he gave me the same song and dance he is giving all of you the weather and other reasons.had to call several times to get the one package.till this day i have never received my 2nd package.i called him to send my money back for this package and still same song and dance.i have never received the money.i would never recommend LCA to anyone,because i to fill he stole my money and never tried to make things right.good luck to my fellow beekeepers,i hope you all find a better source to get your bees and do business.

  4. #84

    Default Re: Dealings with Long Creek Apiary

    I live very near to LPA. Since most of the problems with LPA seemed to be with actual delivery of the Bees I thought I might try them for one hive (since I could drive less than 45 minutes and pick them up).

    I phoned and left my Name/Number with the Wife. A few weeks goes by with no comm so I phone again and leave another message. Never received a return call - I know when to quit so I went with another supplier.

  5. #85
    Join Date
    Mar 2010
    Location
    robertsdale,Al.,USA
    Posts
    236

    Default Re: Dealings with Long Creek Apiary

    don't know how it will end ,but I spoke with a lady at LCA today inquiring about my package.They answered the phone,I asked about shipping date&she said that people who didn't get theirs last year 'cause of the weather were first on the list to be sent&then orders would be taken depending on how many were left available.I informed her I was 1 of the people from last year,got apoligies from her& told it should be delivered by mid May

  6. #86
    Join Date
    May 2010
    Location
    Ann Arbor, Michigan, USA
    Posts
    15

    Default Re: Dealings with Long Creek Apiary

    I ordered from LONG CREEK APIARIES in January of 2010. My bees were scheduled to arrive the first week of May, but as of the second week of June, they have not been shipped. Since then, I have looked into Long Creek Apiaries, and have found a long history of dissatisfied customers, late or non-existent shipping, and poor communications. After constant delays and complaints to the Better Business Bureau, the "new" shipping date in June 14, which is very late to start a new package of bees in Michigan. If the bees do not arrive that week, I'll let all of you know . . . . and, unfortunately, will also be starting the litigation process. I'm filing a mail fraud complaints with the feds tomorrow.

  7. #87
    Join Date
    Nov 2008
    Location
    Farmington, NM
    Posts
    748

    Default Re: Dealings with Long Creek Apiary

    Maybe someday we will all learn

  8. #88
    Join Date
    Mar 2010
    Location
    Greensburg, Ky.
    Posts
    1,148

    Default Re: Dealings with Long Creek Apiary

    Someone needs to put a stop to it!!! I know several that it has happened to and if that person knew that he didnt have bees or doesnt have the money to pay back what he owes then he needs to stop trying to sell something that he doesnt have! He must be running a scam outfit cause i know of someone that was suppose to get his bees yesterday and they never arrived!

  9. #89
    Join Date
    Dec 2008
    Location
    McLean County, Illinois
    Posts
    166

    Default Re: Dealings with Long Creek Apiary

    Last year after getting the run around and too many excuses I tracked the man down and brought my two packages back. Both Long Creek queens were superseded within a year.
    Last edited by greengecko; 06-10-2010 at 04:01 PM.

  10. #90
    Join Date
    Mar 2010
    Location
    robertsdale,Al.,USA
    Posts
    236

    Default Re: Dealings with Long Creek Apiary

    shipped the package just as he said.communicated with me as to shipping,couple delays,but understandable with the weather we've been having

  11. #91
    Join Date
    Mar 2010
    Location
    robertsdale,Al.,USA
    Posts
    236

    Default Re: Dealings with Long Creek Apiary

    oh yeah...mine was an order he couldn't fill from last year

  12. #92
    Join Date
    May 2010
    Location
    Ann Arbor, Michigan, USA
    Posts
    15

    Default Re: Dealings with Long Creek Apiary

    Well, after threatening litigation and filing a complaint with the US Postal Service, I finally received my bees today, June 12. I learned a HUGE lesson through all this: ALWAYS look up a potential seller online FIRST, before sending in a check. Doing a bit of homework would have saved all of us a big headache dealing with Long Creek Apiaries.

  13. #93
    Join Date
    Jan 2009
    Location
    Cocke County, Tennessee, USA
    Posts
    70

    Default Re: Dealings with Long Creek Apiary

    Sorry to burst your bubble but we ship in order of receipt and it was just a coincidence.
    Last edited by dragonfly; 06-13-2010 at 09:28 PM. Reason: personal attack

  14. #94
    Join Date
    Jan 2009
    Location
    piedmont, KS
    Posts
    242

    Default Re: Dealings with Long Creek Apiary

    Quote Originally Posted by A2 Bee Man View Post
    I learned a HUGE lesson through all this: ALWAYS look up a potential seller online FIRST, before sending in a check. Doing a bit of homework would have saved all of us a big headache dealing with Long Creek Apiaries.
    You know i can understand your frustrations. But what happens if you find nothing negative or even positive. You can and will miss out on good product and service as well as price.
    I know when I am slow on production, i stay in touch with the folks. I work on the FIFO method. It is slower yeah i know but hey i am only one guy. I also make sure to let folks know its going to be x number of days before i can get to their order.

    I have learned the hard way with a lot of stress and worrying to always figure in tracking and insurance on shipments. Not fun when you cannot locate a package that is late because the shipper has set it aside to deliver on the last possible date.

  15. #95
    Join Date
    Jun 2010
    Location
    Blue Earth, Minnesota, USA
    Posts
    1

    Default Re: Dealings with Long Creek Apiary

    I too am awaiting an explanation for where my packages are. They were ordered in Jan 2010 and scheduled for shipment third week of May. I have left emails and messages with personal contact info. I farm flowers for a living and work long hours as well as take care of my retail and wholesale customers. As a farmer with an unpredictable crop I am very understanding of delays. It is apparent that if you have time to be on the this bee blog, you have time to adress your customers.

  16. #96
    Join Date
    May 2010
    Location
    Rogersville,TN,USA
    Posts
    17

    Default Re: Dealings with Long Creek Apiary

    Mr. beemaster01:

    in what way has the weather been a factor this year. This region has a minimum of 6 plus inch deficient of rain this year... So, reading between the lines you are saying we had lots of rain which is not the case this year.

    If you could, please elaborate on how the weather is affecting your operation this year.

  17. #97
    Join Date
    Jan 2009
    Location
    piedmont, KS
    Posts
    242

    Default Re: Dealings with Long Creek Apiary

    Quote Originally Posted by beemaster01 View Post
    No, you are wrong. When you call a customer to tell them their order has been shipped and they call you a thief, a liar, and many other things that I can't say here,
    Thats what trackign numbers are for. Thats proof they shipped. If they decide to call you names then so be it. Thats their perogative. Now you don't have to deal with them any longer after the sale, but the goal here is to keep customers happy so they don't destroy what reputation you have.

    it makes you wonder why you are in this business.
    why am i in this business? to make money with something i enjoy. I have had problems with people but have yet to have any of them come on here and trash me. Why? I communicate constantly. When i am not working on stuff, I am emailing with updates. That keeps them informed and keeps them from wondering if they got screwed.


    When I must deal with the worst bee weather since you started 35 years ago and customers do not understand the role that weather plays in mating queens and producing packages the urge is to let someone else deal with them.
    You know i understand. Might help if you explain it. Its a risk for the customer to send in money in the hopes of bees being ready. I'd have to say if I had ordered bees in january and didn't get them until may or june, i would be asking for my money back too. Reason is by time june rolls around, your hives are basically screwed in winter because they will barely have time enough to draw comb, build up and store honey for next winter.

    You do not answer the phone and list to the most unreasonable people on the planet ever day so you have no idea.
    Then why are you in it? If its that awful, then seems to me its time for a change.

    Maybe the new policy should be when you call to complain about an order, that order is canceled at that point and ship those bees to someone who understands.
    That would be a solution, but then you would end up over time pissing off the ones who understand when they have a legitimate complaint and you would be out of business.

    You sir are in no position to lecture me about customer relations.
    You know something, The customer is always right. Doesn't matter if he's wrong, he's always right. As far as my being position to lecture, you do not know my position or anything about me, and that kind of attitude is what the customers have a problem with. Arrogance does not work in beekeeping or in any other venture. I have run multiple businesses, dealt with million dollar budgets and dealt with vendors, customers, and business owners. The first thing that happened when i got an attitude from a vendor, in any form, is to eliminate them from my vending list, and then call every friend i had in the business, and had them cut the vendor off. It doesn't take long to blackball a business into bankruptcy.

    Secondly running my own business's, Yes plural not singular, i have run into every possible customer on the planet and then some. Yet every single one of them, i went the extra 10 miles to make them happy even to the point of giving their orders to them free. Once you do that, they have no complaint. Now did i take their future orders? sometimes. I can tell you one thing, it is far better to give a product away, than to recieve the negative comments from said customer. The damage is far worse by not making that customer happy. This is true in bee keeping as well as IT industry, farming, and every other business on the planet.

    You can't come away from a dispute especially on a board, or internet, smelling like a rose. The buisness will always be the loser.

  18. #98
    Join Date
    Jan 2009
    Location
    piedmont, KS
    Posts
    242

    Default Re: Dealings with Long Creek Apiary

    Quote Originally Posted by OrionBee View Post
    Mr. beemaster01:

    in what way has the weather been a factor this year. This region has a minimum of 6 plus inch deficient of rain this year... So, reading between the lines you are saying we had lots of rain which is not the case this year.

    If you could, please elaborate on how the weather is affecting your operation this year.
    Well hasn't he had some serious rain there this year. they got nailed last month with 13" of rainfall around nashville. Being near NC border they have also had a higher rainfall average for the last 2 or 3 years than normal so yeah it can affect his operation.

  19. #99
    Join Date
    Jun 2009
    Location
    knoxville, tn
    Posts
    647

    Default Re: Dealings with Long Creek Apiary

    Nashville is three plus hours west of him, the mountains play with the weather around here something terrible.

    G3

  20. #100
    Join Date
    Jan 2009
    Location
    piedmont, KS
    Posts
    242

    Default Re: Dealings with Long Creek Apiary

    Quote Originally Posted by G3farms View Post
    Nashville is three plus hours west of him, the mountains play with the weather around here something terrible.

    G3
    well yeah i know, I used to live in blairsville/murphy nc area. Weird weather all the time.

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