Re: Customer concern
Hard to know how to comment since we don't know what the customer said.
Obviously, a business owner is free to run his business however he wants. But also, a good business owner listens to his customers. Plus, sometimes good advice hurts.
I have watched more than one business suffer (shrink, stagnate, unneccessarily grow slowly) while the owner ignored his customer's legitimate complaints "because its not their business."
Did this customer's comments have merit?
(7th year, 10 hives, Zone 5b, 5500')