I had a customer yesterday at the local farmers market psuedo complain after buying a 2 lbs jar of honey. Her psuedo complaint is how I am running my business of selling honey at the farmers market. She has a different opinion of how I should run my business at the farmers market, and if I would just be open minded about her thuoghts I certainly could vastly improve my business and make much more money than I currently make selling honey at the farmers market.
I listened to her rant and abrupt rudeness for about 5 minutes before telling her I would be happy to explore her ideas but the farmers market is NOT the forum for such discussions. She continued to rant for a few more minutes and I thanked her for her purchase.
I certainly didn't want to drive her away and in the most tactful, polite fashion told her it's my business I will run it as I see fit. Other thoughts were coming to mind, but none where productive thoughts.
Who out there has had to deal with difficult customers who really are customers?